Senior Specialist, Process Optimization

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Process Optimization

We are seeking a Process Optimization Specialist with a proven ability to use data-driven insights to drive tangible process improvements. The ideal candidate will have a track record of analyzing complex workflows, identifying inefficiencies, and designing scalable solutions.
Success in this role requires a strategic thinker with strong execution skills, capable of balancing data-driven decision-making with qualitative process evaluations. You will be responsible for mapping processes, diagnosing inefficiencies, and implementing targeted improvements that enhance operational efficiency.
Key Responsibilities:
• Analyze and review existing processes, complementing quantitative data analysis with qualitative insights to identify inefficiencies and bottlenecks.
• Lead end-to-end process transformation initiatives, ensuring alignment with business objectives and operational efficiency.
• Collaborate cross-functionally with product managers, engineers, and business leads to optimize workflows and remove obstacles.
• Develop and implement scalable frameworks for process mapping, documentation, and continuous improvement.
Required Qualifications:
• Bachelor’s degree in Business, Engineering, Statistics, or a related field .
• 5+ years of experience in program management, product management, or business process transformation.
• Strong analytical skills, with the ability to extract meaningful insights from data and translate them into actionable strategies.
• Experience with business process modeling, process engineering, and workflow optimization.
• Proficiency in Microsoft Excel (including Power Query), PowerPoint, and Visio.
Personal Characteristics:
• Proactive problem solver with a passion for driving transformation.
• Systems thinker, capable of breaking down complex challenges and delivering structured, scalable solutions.
About the Team:
The Product & Process Transformation Team is dedicated to helping Mastercard achieve its growth ambitions through a focus on:
• Materiality – optimizing our new product development pipeline
• Velocity – accelerating speed to revenue
• Quality – improving the quality of our products
We do this by optimizing business processes to drive efficiency, innovation, and scalability. We collaborate across multiple departments, partnering with product managers, business leaders, and technology teams to refine operational workflows and enhance strategic execution. Our mission is to increase productivity, streamline processes, and cultivate a data-driven decision-making culture throughout the organization.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.