Hi, we're Oscar. We're hiring a Senior Specialist, Process Improvement to join our Authorization Services Process Improvement team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role:
You will work with business and technical Oscar team members and represent the needs and interests of the department in company wide strategic programs and in solving business problems related to internal processes. You will collect and document requirements, build and manage project plans, document important project decisions and analyze data. You will support the design, optimization, and implementation of processes and improvements to support achieving organizational goals. You will implement repeatable and scalable tools and techniques, and for independently representing the team within the broader organization.
You will report into Manager, Process Improvements.
Work Location: This position is based in our New York office requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.
Pay Transparency: The base pay for this role is: $75,348.00- $98,894.25 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:
- With support from leadership, help identify risks; respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
- Coordinate projects and processes to help ensure you meet important milestones and service levels
- Partner with leadership to strategize arrangements aimed at lowering overall cost or improving outcomes
- Work with all relevant team member groups to provide support and insight in formulating proactive implementation, communications, and program strategies for successful change management and risk mitigation programs
- Maintain relationships with a variety of teams to achieve results for essential programs
- Translate data analysis into synthesized, visually appealing insights and conclusions
- Provide analytical support to identify opportunities, develop strategies, and prioritize projects based on team or organizational opportunities, growth targets and trends
- Support implementing process improvement projects and mindset shifts, to improve operational efficiency and achieve performance targets
- Compliance with all applicable laws and regulations
- Other responsibilities as assigned
Requirements:
- 2+ years of professional experience supporting end-to-end project management and process improvement projects
- 2+ years of experience analyzing workflows to improve for efficiency, determine causes for process deficiencies and, develop relevant recommendations for resolution
- 2+ years of experience in process improvement and workflow design
- 2+ years of experience presenting information and recommendations aimed at Senior Leadership
- Experience leading and working with team members to get agreement on decision
Bonus points:
- Prior work experience in Prior Authorizations or Insurance Operations
- Experience using project management and communication tools like JIRA, Linear, and Slack
- ACA marketplace, provider network, claims, healthcare quality, or provider data experience
- Training experience applying Continuous Process Improvement or Lean Six Sigma principles
- Experience working with large datasets, data verification, and data management
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.
Skills Required
- 2+ years professional experience supporting end-to-end project management and process improvement projects
- 2+ years experience analyzing workflows to improve efficiency, identify causes of process deficiencies, and develop recommendations
- 2+ years experience in process improvement and workflow design
- 2+ years experience presenting information and recommendations aimed at Senior Leadership
- Experience leading and working with team members to reach agreement on decisions
- Based in New York office; hybrid schedule requiring 3 days in-office per week
- Prior experience in Prior Authorizations or Insurance Operations
- Experience using project management and communication tools like JIRA, Linear, and Slack
- ACA marketplace, provider network, claims, healthcare quality, or provider data experience
- Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
- Experience working with large datasets, data verification, and data management
Oscar Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oscar Health and has not been reviewed or approved by Oscar Health.
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Healthcare Strength — Employer-sponsored medical coverage for employees and their families with mental-health support is prominently offered. Wellness programming and digital care access add to perceived strength.
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Parental & Family Support — Paid parental leave of 10+ weeks, backup care, and family-forming support (including fertility and adoption benefits) are part of the package. Reproductive‑loss leave is also noted.
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Leave & Time Off Breadth — Multiple time‑off options, wellness days, and an unlimited vacation program for some roles are described. Paid holidays, paid sick time, and a long‑tenure sabbatical broaden time‑away choices.
Oscar Health Insights
What We Do
Health care is broken; we're trying to fix it. The Oscar team is focused on utilizing technology, design and data to humanize health care. We're a group of technology and health care professionals who looked at the current state of the US health care system, got frustrated by the horrible consumer experience, and decided to do something big about it. Backed by a renowned set of investors and advisors, we’ve set out to revolutionize health care.
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