Senior Specialist, Pension Communications

Choose a workplace that empowers your impact. 

Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and experience. A place where you can personalize your employee journey to be — and deliver — your best.  

We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

Reporting to the Manager, Strategic Projects, Pension Communications, the Senior Specialist, Pension Communications supports the development and delivery of high-quality internal and external communications in support of OMERS and the broader Pension Services team.

This role contributes to company and divisional objectives by supporting end-to-end communications delivery for key projects across the Pension Services portfolio, from early planning and content development through execution, launch and post-launch updates. The Senior Specialist works on initiatives that shape the member and employer experience, helping translate complex, operational or policy-driven changes into clear, audience-focused communications.

Working closely with editorial, digital, design and business partners, the Senior Specialist executes integrated communications plans, produces content across multiple channels and supports project teams to ensure communications are accurate, timely and aligned throughout the project lifecycle.

Key responsibilities

• Draft and edit a wide range of communications products for key audiences, particularly members, employers and stakeholders, including UX copy, forms, letters, articles, web content, emails, social posts and presentations.
• Execute end-to-end communications deliverables for key projects across the Pension Services portfolio, supporting initiatives from planning and development through launch and ongoing updates.
• Develop and maintain content across OMERS digital platforms, ensuring accuracy, clarity, accessibility and consistency of voice.
• Support project and campaign delivery by coordinating content development, approvals, publishing, launch activities and post-launch updates.

• Partner with project teams and subject-matter experts to understand project requirements, scope, timelines and impacts, and reflect these accurately across communications deliverables.

• Edit, update and publish content within a Contentful CMS, ensuring content is current and aligned with governance standards.

• Apply plain-language and user-centered writing principles to simplify complex, policy-heavy or technical information.

• Track and analyze performance of digital communications and contribute to insights and recommendations for continuous improvement.
• Collaborate with editorial, digital, design, UX, leadership and stakeholder partners to meet project objectives and deadlines.
• Support strategic projects and contribute to process improvements that streamline workflows and enhance content quality.
• Ensure consistent messaging and brand voice across all platforms and channels.

Required skills and experience

• University or college degree in communications, marketing, journalism, public relations or related field
• 3+ years of related experience in communications, content development or editorial roles
• Strong writing and editing skills with demonstrated experience producing content for public or member-facing audiences
• Proven ability to translate complex or technical information into clear, plain-language communications

• Experience developing content for digital channels, including websites and apps, email and social media

• Experience managing content in a CMS and maintaining digital content over time
• Comfort working with analytics and performance metrics to assess effectiveness and inform improvements
• Strong organizational and time-management skills, with the ability to manage multiple priorities under tight deadlines
• Sound judgment and attention to detail, with the ability to work independently and collaboratively within a team environment
• Strong relationship-building skills and the ability to work effectively with diverse internal stakeholders

• Proficiency in MS Office, including Word, PowerPoint and Excel
• Experience with Contentful, Jira or Asana is an asset
• Bilingualism (English/French) is an asset

• Experience in pension communications, financial services or a regulated environment is an asset

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come into the office 4 days per week. 

You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.