Senior Specialist, Ops Transformation Support
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Senior Specialist, Ops Transformation Support to join our CORPORATE TRUST OPERATIONS team. This role is located in Manchester, UK.
In this role, you’ll make an impact in the following ways:
Microsoft Dynamics
Provide day-to-day administrative support to the Microsoft Dynamics strategic lead, including the creation and management of teams, queues, and user access.
Act as a subject matter expert (SME) for Microsoft Dynamics, developing user documentation, FAQs, and delivering both regular and ad hoc reporting.
Build strong partnerships with product and technical teams to stay informed on new features, releases, and known issues, ensuring effective communication and adoption.
Lead regular training sessions, stand-ups, and office hours to drive user engagement, communicate changes, and capture and escalate issues.
Business Transformation
Coordinate project plans, tracking milestones, and ensuring key actions were completed on time across multiple workstreams.
Improve project visibility and stakeholder alignment through regular status reporting, meeting coordination, and maintenance of accurate project documentation.
Help drive process improvement efforts by identifying dependencies, tracking risks and issues, and escalating blockers to support timely decision-making.
Contribute to stronger project governance by maintaining action logs, RAID trackers, and change records to support structured and controlled execution.
Enable smoother implementation of transformation changes by working closely with cross-functional teams to monitor progress, support adoption activities, and promote consistent communication.
To be successful in this role, we’re seeking the following:
- Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
- Strong written and verbal communication skills, with the ability to produce clear, detailed, and user-focused documentation.
- Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery and stakeholder engagement.
- Strong analytical skills with experience producing and interpreting operational reports and dashboards (e.g., Power BI or similar tools).
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
America’s Most Innovative Companies, Fortune, 2025
World’s Most Admired Companies, Fortune 2025
“Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Proven experience managing teams and queues within Microsoft Dynamics, or a comparable CRM platform.
- Strong written and verbal communication skills, with the ability to produce clear documentation.
- Experience supporting user adoption and change management within CRM or enterprise platforms, including training delivery.
- Strong analytical skills with experience producing and interpreting operational reports and dashboards.
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
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