Senior Specialist, Marketing

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Marketing
Senior Specialist, Marketing
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
We are seeking a Senior Specialist to serve as a central operational and program management partner for the Global Brand Strategy team. This position manages cross-functional workflows, oversees project and contract lifecycles, ensures accurate application of brand guidelines, and provides exceptional frontline support for branding inquiries. The role also maintains performance tracking, reporting, and content governance to ensure smooth delivery of brand services across the organization.
Role
• Lead end-to-end intake, validation, scheduling, and stakeholder communication for Creative and Brand Studio engagements.• Maintain project tracking across PM platforms, including outreach follow-ups, engagement performance metrics, and cross-team coordination.• Create and maintain reporting to support project visibility and operational efficiency.• Serve as the primary point of contact for all Brand Center and Design Center inquiries.• Manage daily inbox operations, triage and respond to Tier 1 and Tier 2 branding questions, and escalate higher-tier issues to leadership.• Provide research, analysis, and technical support to resolve customer issues related to branding and design application.• Monitor, categorize, and analyze inquiry trends to enhance future responses and service offerings.• Track performance against SLAs and operational metrics.
All About You:
The ideal candidate for this position should have: • Have program management experience, working on large-scale, cross-functional initiatives.• Have experience applying the project management lifecycle to complex, multi-workstream projects.• Be comfortable in a fast-paced environment with competing priorities and deadlines.• Have a strong commitment to quality control with focus on data integrity and compliance.• Possess excellent communication (written, oral and presentation) and interpersonal skills.• Possess a strong problem-solving ability, attention to detail, and a well-defined work ethic.• Possess a sense of urgency and a customer service focus. • Have knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint.• Knowledge of tools and platforms like Monday.com, Adobe Workfront, etc.
Corporate Security Responsibility:
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.