Network Support Engineer

In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight.

Wood Mackenzie is the leading global provider of data and analytics solutions for the renewables, energy and natural resources sectors.

Wood Mackenzie’s services include data, analytics, insight, events and consultancy. A trusted partner for over 50 years, Wood Mackenzie’s team has over 2,300 experts across more than 30 global locations who cover the entire supply chain.

Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

The principal responsibility of this role is to provide operational expertise within a multi-disciplined technical team. As Wood Mackenzie transitions more services to the cloud this will involve supporting a wide variety of technologies and ways of working in the cloud. Working in partnership with technology teams across the globe the role encompasses:

• Ability to keep up to date with technology trends and to understand key technical drivers in the industry
• Implementation, maintain and operate on premise and cloud-based Network
• Promotion of automation
• A strong focus on service availability and proactive detection of problems

Main Responsibilities

• Deploy and manage the Network technology stack across a geographically dispersed organisation
• Support and improve operational tasks covering monitoring and alerting, and incident resolution
• Maintain security of the Network environments on premise and Cloud
• Assist technology drive to cloud managed Network environment through the automation of Network tasks

General Support

• Role will be part of a wider technology team to provide support and advice to other technology teams and business projects
• Role will require you to respond to Incidents and Requests escalated by Service Desk or System monitor alerts.
• Role holder will need to maintain technical Knowledge-Base documentation.
• Role will require you to liaise with Third Party Support Companies and Service Providers

Essential Skills

• The successful candidate will have a solid technical background with experience working in a Network role with an IT service department. 
• Accomplished analytical & decision-making skills
• Experience of Cisco, Dell, HPE Aruba, Fortinet networking technologies
• Familiar with MPLS, Zscaler and SD Wan networking technologies
• Knowledge of IT Security fundamental concepts and practices

Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov 

If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.

Find out more at [email protected]