Senior Specialist, Inforce Management and Pricing

The Opportunity  

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. The role is responsible for driving inforce portfolio performance, with strong focus on persistency management and supporting the actuarial pricing function.

This position plays a critical role in sustaining business value, ensuring continuity of analysis, and delivering actionable insights to improve policyholder retention and enhance product profitability.

Position Responsibilities:

• Deep dive analysis on persistency experience drivers to identify root causes and actionable insights as well as monitoring the key KPIs, regular reporting and emerging trends.
• Close collaboration with other functions (Sales, Operations, marketing, etc.) and other key stakeholders to influence and drive inforce initiatives and provide update to managements on timely manner.
• Supporting pricing related initiative, ad-hoc requests, and special projects when required.
• Determine opportunities for automation, streamlining and improvement of existing reports and operational processes.

Required Qualifications:

• 5+ years of experience in data analysis, financial/actuarial analysis or related area
• Experience in actuarial work (pricing, valuation, experience studies, UAT, etc.) is a strong advantage
• Strong analytical skills with hands-on experience using tools such as Power BI, QlikView, Excel, SQL (or similar)
• Ability to translate complex data into clear business insights and communicate them to various stakeholders, including senior leadership
• Strong communication, problem-solving, attention to detail and collaboration skills
• Ability to work as a team player while managing tasks independently.

Skills:

• Analytical Thinking: Ability to analyze complex data and derive meaningful insights.
• Problem-solving: Aptitude for identifying data-related problems.
• Communication: Clear and effective communication on the findings to both technical and non-technical stakeholders and influential in driving actions.
• Collaboration: Ability to work effectively with cross-functional and leadership teams to achieve common goals.
• Attention to detail: Thoroughness and accuracy in data analysis and reporting, precise and simpler message to be convey on specific business matters.
• Adaptability: Flexibility adapting to changing project and business needs.
• Project / Task Management: Demonstrated ability to support multiple projects simultaneously, effectively and efficiently.

Preferred Qualifications:

• Project management skills and ability to lead initiatives and make decisions
• Knowledge of insurance products, business operations and financial reporting
• Progress in actuarial or other professional exams
• Ability to work with minimal guidance, with a fast-learning and growth mindset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].