The Role
Serve as primary client-facing technical resource for implementation and migration of hosted/cloud services. Troubleshoot server, storage, backup, network, and SQL database issues; monitor performance; run migrations and disaster recovery tests; manage Confluence knowledge base; coordinate handoffs to client success and support internal project management.
Summary Generated by Built In
Job Description:
The Sr. Specialist II, MCS will serve as the key resource for providing answers related to questions and concerns received from our hosted clients during the implementation and migration processes. The incumbent will provide a specialized level of engagement between internal hosting implementation resources and other technical leadership and experts.- Protect data, software, and hardware by coordinating, planning and implementing network security measures.
- Consistent interaction with external clients including recurring calls, virtual troubleshooting sessions, and regular email cadence.
- Troubleshoot, diagnose and resolve hardware, software, and other network and system problems.
- Monitor server performance to determine if adjustments need to be made.
- Implement and operate server, storage and backup infrastructure systems.
- Migrate, restore, and configure SQL databases between data centers
- Participate and assist in Disaster Recovery planning, testing, and execution.
- Manage the internal shared confluence site for internal reference materials.
- Facilitate project turnover and/or hand off is completed and ensure hosting client projects transition from implementation to client success smoothly.
- Perform other duties that support the overall objective of the position.
- Bachelor's Degree in Computer Science, Computer Software or related field.
- Or, any combination of education and experience which would provide the required qualifications for the position.
- 7+ years Cloud based computing.
- Experience with NextGen Healthcare Practice Management; Electronic Health Record, or other PM systems and workflows.
- General healthcare experience in Acute or Ambulatory settings.
- Amazon Web Services (AWS) or cloud-based services experience
- Project Management experience (Mavenlink preferred).
License/Certification Required:
- Project Management Professional (PMP) certification.
- AWS or Cloud-based certification.
Knowledge, Skills & Abilities:
- Knowledge of: Strong understanding of cloud computing, database management, and systems integrations; deep knowledge of troubleshooting functionality between information systems. Proficiency of SQL and technical tools such as Sales Force, SAP, Confluence, Jira, PowerBI, and Mavenlink.
- Skill in: Communication (oral, written), interpersonal, customer service skills; analytical, critical thinking skills, organized with attention to detail.
- Ability to: Apply principles of logical or scientific thinking to a wide range of intellectual and practical problems; comprehend complex technical topics and specialized information.
NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills Required
- Bachelor's Degree in Computer Science, Computer Software, or related field (or equivalent combination of education and experience)
- 7+ years cloud-based computing experience
- Experience with NextGen Healthcare Practice Management, Electronic Health Record, or other PM systems and workflows
- General healthcare experience in Acute or Ambulatory settings
- Amazon Web Services (AWS) or other cloud-based services experience
- Project management experience
- Experience with Mavenlink
- Project Management Professional (PMP) certification
- AWS or other cloud-based certification
- Proficiency with SQL and experience migrating/restoring/configuring SQL databases between data centers
- Proficiency with Salesforce
- Proficiency with SAP
- Proficiency with Confluence
- Proficiency with Jira
- Proficiency with Power BI
- Experience implementing and operating server, storage, and backup infrastructure systems
- Experience participating in disaster recovery planning, testing, and execution
- Strong communication, interpersonal, and customer service skills
NextGen Healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NextGen Healthcare and has not been reviewed or approved by NextGen Healthcare.
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Healthcare Strength — Health coverage includes multiple Anthem medical options plus dental and vision, and company HSA contributions are provided for HDHP selections. Wellbeing resources such as mental health support and fitness programs complement the core plans.
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Wellbeing & Lifestyle Benefits — A Lifestyle Spending Account, paid Volunteer Time Off, and Employee Resource Groups are highlighted alongside flexible and remote‑friendly work arrangements. These extras add lifestyle and community value beyond core insurance.
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Fair & Transparent Compensation — Sales compensation plans are characterized as fair and transparent with competitive on‑target earnings in go‑to‑market roles. Top performers can achieve higher outcomes under these structures.
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The Company
What We Do
NextGen Healthcare is on a relentless quest to improve the lives of those who practice medicine and those they care for. We provide tailored solutions to fit the precise needs of ambulatory practices, as they strive to reach the quadruple aim while navigating the journey of value-based care. The result? Healthier patients and happier providers.
