Senior Specialist - HR Operations, Design

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $23.4 billion and operations in over 80 countries around the world, our more than 112,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

About the Role

We are seeking an experienced Learning Designer & Facilitator who can create and deliver effective employee learning experiences for JLL. Working with our Design and Delivery team, you'll contribute to talent and development programming that supports JLL's growth agenda. This role combines instructional design expertise with facilitation capabilities to develop engaging learning solutions and bring them to life for our global workforce.

What this job involves:

Learning Design & Development:

• Enhance learning materials using JLL brand standards; create engaging visual experiences that support learning objectives
• Build interactive e-learning modules using Articulate Rise, Storyline, Synthesia, and other authoring tools
• Transform PowerPoint presentations into e-learning and micro-learning elements
• Redesign face-to-face training for virtual delivery formats
• Develop graphics, audio, and video content to enhance learning experiences
• Design assessment components including quizzes and interactive elements; analyze results to improve content
• Adapt materials for JLL's J10 languages while maintaining consistent learning outcomes
• Prepare and publish content to learning management systems; configure tracking settings
• Ensure functionality across devices and platforms; maintain consistent user experience

Training Facilitation & Delivery:

• Deliver programs across talent development products, including Professional Skills, Onboarding, and Performance Cycle for various audiences including individual contributors, HR, and People Managers
• Apply adult learning theories and JLL's brand/learning standards during delivery
• Facilitate training both virtually and in-person; regional/local travel may be required depending on business needs
• Maintain delivery standards in accordance with NPS metrics and qualitative feedback
• Apply knowledge of talent & development subject areas to facilitate meaningful discussions
• Demonstrate cross-cultural competence and ability to adapt communication styles to diverse audiences

Continuous Improvement:

• Evaluate training effectiveness and suggest improvements
• Stay informed of industry trends and best practices in learning design and facilitation
• Support the creation and updating of training content based on feedback
• Develop business acumen to align L&D initiatives with business objectives

Key Skills:

• Exceptional English communication skills (both written and spoken), with the ability to engage key stakeholders without slang or casual language
• Experience applying brand guidelines to learning materials
• Expertise with Articulate Rise, Storyline, or similar authoring tools
• Ability to redesign PowerPoint content into interactive e-learning formats
• Skills in creating/editing graphics, audio, and video assets
• Experience with video creation tools (e.g., Synthesia, Articulate, etc.)
• Ability to design effective quizzes and knowledge checks
• Experience publishing content to Learning Management Systems
• Understanding of content translation processes for multiple languages
• 5-7 years of experience in facilitating soft skills training programs
• Excellent presentation and facilitation skills
• Understanding of adult learning principles
• Strong attention to detail and quality assurance mindset
• Effective collaboration with stakeholders and subject matter experts
• Ability to manage priorities and meet deadlines
• Global mindset when approaching design solutions

Sound like you? In this role, you're required to be:

• Committed to staying informed about industry trends
• Culturally aware with inclusive communication abilities
• Clear in communication with strong organizational skills
• Detail-oriented with the ability to work towards tight deadlines
• Highly organized and self-motivated
• Able to work in a fast-paced environment with constant deadlines
• Adaptable in delivering training programs to diverse audiences

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.