Senior Specialist, Global Payments Acceptance (all genders)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero

Job Description

We are on the lookout for a a Senior Specialist in Payment Acceptance who will optimize and improve the overall user payment experience across various markets. You will focus on ensuring seamless acceptance and success across all payment methods, including subscriptions and emerging payment channels. You will collaborate with internal teams and external partners to drive performance improvements, ensure effective issue resolution, and maintain alignment with regional strategies.

Key Responsibilities:

• Payments Performance & Optimization: Analyze payment performance data to identify opportunities for optimization, particularly around key metrics like Authorization Rates (AR), Success Rates (SR), and Conversion Rates (mCVR). Proactively drive initiatives to enhance these metrics across all payment channels, including subscriptions and emerging channels.

• Stakeholder Management: Engage with senior leadership and collaborate with cross-functional teams across regions and center to align on payments-related goals, initiatives, and strategies. Act as a liaison between central teams, regional teams, and external partners to ensure successful delivery of payment enhancements.

• Business Operations Oversight: Oversee regional and local payments operations to ensure adoption of best practices and consistent execution across markets. Provide strategic input without direct execution responsibility, focusing on continuous performance improvements.

• Payment Integration & Expansion: Support the rollout of new payment methods, features, and system enhancements. Coordinate with cross-functional teams to ensure seamless integration and alignment with business objectives.

• Process & Prioritization Management: Lead the process of aligning and prioritizing payments integration needs across various regions, ensuring that the most impactful initiatives are delivered in a timely manner.

• Issue Troubleshooting & Resolution: Monitor payment systems and processes for potential issues and work closely with internal teams and external partners to resolve them. Lead efforts to quickly troubleshoot and mitigate any payment disruptions or inefficiencies.

• Market & Performance Benchmarking: Regularly assess market trends and performance metrics to ensure the company's payment offerings remain competitive and aligned with industry best practices. Propose improvements and enhancements based on data-driven insights.

Key Projects & Achievements:

• Lead strategic payments initiatives aimed at enhancing the customer experience and driving payment success across regions, with a specific focus on complex payment flows like subscriptions.

• Collaborate with regional teams to deliver operational excellence in payments performance, ensuring smooth rollout and continuous optimization of new payment methods.

• Engage in problem-solving and troubleshooting to resolve issues quickly, ensuring high success rates and minimizing transaction failures.

Qualifications

• Experience: 5+ years of experience in payments, with a strong emphasis on payment acceptance, payment operations, or PSP integrations.

• Technical Understanding: Deep understanding of the payments ecosystem, including payment authorization processes, payment methods, and operational flows related to online payments.

• Cross-functional Collaboration: Strong ability to work across regions and teams, collaborating with technical, product, and business teams to deliver high-impact initiatives.

• Problem-Solving Skills: Excellent ability to analyze and resolve complex payment issues, often requiring collaboration with external partners and internal stakeholders.

• Market Awareness: Understanding of global and regional payment trends, regulatory requirements, and best practices, especially in high-growth markets.

Preferred Skills:

• Experience with payment performance optimization and working with different payment methods or channels.

• Ability to manage multiple projects and balance between strategic oversight and operational problem-solving.

• Strong communication skills with a proven track record of managing relationships with internal and external stakeholders.

Additional Information

At Delivery Hero, we believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.