Job Description:
Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com
ORGANIZATIONAL OVERVIEW: Fraud Operations team reviews potential fraud alerts triggered by the Fraud Strategies to help mitigate fraud risks across the lifecycle of a
customer. Additionally, the team caters to customers who have been victims of fraud by reporting, investigating and processing fraud cases.
This team is Spread across 7 sites in Asia and U.S. With this team You will gain some unique experiences, both at a functional and
leadership level.
ROLE SUMMARY/PURPOSE: The Senior Specialist Fraud will take Inbound calls to the applicants while providing fraud controls ensuring Compliance with regulatory
requirements and industry standards.
KEY RESPONSIBILITIES:
- Effectively respond and handle verbal/written inquiries from customers daily.
- Re-considering applications for credit approval.
- Validation of address on applications to promote First Call Resolution.
- Deliver on key performance metrices' -i.e. Productivity, Quality, Compliance, Schedule Adherence and Unscheduled Absenteeism.
- Delivering the required matrices on time while being compliant is important.
Required Skills & Knowledge:
- Minimum 10 + 2 or above.
- Minimum 0-3 years of experience.
- Should be flexible to work in night and rotational shifts and weekend coverage.
- Strong written and oral communication and interpersonal skills
- Demonstrated self-starter as well as a team player
- Ability to analyze data and offer effective solutions
- Demonstrated ability to handle and prioritize multiple tasks
WORK TIMINGS: Rotational Shifts and Rotational offs 8:00 AM EST to 12:00 AM EST.
Eligibility Criteria:
- Minimum 10 + 2 or above.
- Minimum 0-3 years of experience.
Job Family Group:
Fraud OperationsSkills Required
- Minimum education of 10 + 2 or above
- 0–3 years of experience
- Flexibility to work night and rotational shifts
- Flexibility to provide weekend coverage
- Strong written and oral communication skills
- Strong interpersonal skills
- Self-starter and team player capabilities
- Ability to analyze data and offer effective solutions
- Ability to handle and prioritize multiple tasks
Synchrony Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Synchrony and has not been reviewed or approved by Synchrony.
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Parental & Family Support — Parental leave is described as extensive, with long paid leave for birthing parents and additional paid leave for all new parents. Backup childcare and eldercare options provide practical support for caregiving needs.
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Wellbeing & Lifestyle Benefits — Well-being offerings are broad, spanning integrated wellness tools, dedicated well-being coaches, and an enhanced assistance program. Reimbursements for activities like fitness apps, swimming lessons, art classes, and meditation, along with pet telehealth and adult orthodontia, reinforce lifestyle support.
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Fair & Transparent Compensation — Pay practices emphasize pay equity across gender and race and a high wage floor for U.S. hourly roles. These signals aim to underpin fairness in base compensation across the organization.
Synchrony Insights
What We Do
At Synchrony (NYSE: SYF), we’re changing what’s possible for people and businesses every single day. From offering financing options to creating innovative tech, we help make shopping go smoothly across a variety of industries, like retail, auto, travel and home. Synchrony is one of the largest issuers of store credit cards in the United States. We help consumers pay over time for important expenses, issue co-branded cards for small- and medium-sized business credit products, as well as offer consumer savings products through Synchrony Bank. So, how can we change what’s possible for you?
