Location:
4910 Tiedeman Road, Brooklyn OhioThis is a hybrid position; following successful completion of required training, the role offers work-from-home flexibility with a mandatory in-office presence two days a week.
Typical schedule is Monday through Friday 8AM to 5PM.
Position Summary
The senior specialist, Client Resolution – Credit Bureau & FCRA is responsible for reviewing, investigating, and resolving credit bureau reporting disputes in accordance with the Fair Credit Reporting Act (FCRA) and related regulatory requirements. Disputes may be received directly or indirectly from clients, credit bureaus, the Small Business Financial Exchange (SBFE), or other internal and external channels.
This role conducts detailed research across multiple banking and accounting systems to determine reporting accuracy, documents findings, and provides responses to the client’s disputes in writing. While not client-facing, the position plays critical role in delivering accurate client communication and partners closely with internal teams such as Executive Client Relations, Legal, and Compliance to resolve escalated or complex credit reporting issues.
Essential Job Function
- Review and investigate consumer and small business credit reporting disputes to determine accuracy and compliance with FCRA requirements.
- Perform in-depth research using multiple internal systems, accounting platforms, and supporting documentation.
- Analyze disputes details, payment history, account activity, and reporting timelines to reach well-supported conclusions.
- Prepare clear, accurate, and timely written responses outlining investigation results and resolution actions.
- Submit dispute responses and make correction updates through designated systems and portals.
- Ensure all work meets regulatory timelines, quality standards, and documentation requirements.
Required Qualifications
- Undergraduate degree or equivalent work experience
- Strong attention to detail with the ability to identify discrepancies in complex data
- Proficiency navigating multiple systems and reconciling information across platforms
- Strong written communication skills
- Ability to manage multiple disputes while meeting strict regulatory deadlines
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $20.67 - $31.25 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 06/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
#LI-Hybrid
Skills Required
- Undergraduate degree or equivalent work experience
- Strong attention to detail with ability to identify discrepancies in complex data
- Proficiency navigating multiple systems and reconciling information across platforms
- Strong written communication skills
- Ability to manage multiple disputes while meeting strict regulatory deadlines
KeyBank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about KeyBank and has not been reviewed or approved by KeyBank.
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Retirement Support — A dollar-for-dollar 401(k) match up to 7% of eligible pay is positioned as a standout element of the total rewards package. Additional financial programs like discounted stock purchase and banking discounts further strengthen perceived long-term value.
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Leave & Time Off Breadth — A pooled PTO bank with amounts that scale by level and tenure is described as a meaningful benefit and a retention lever. Paid parental leave is also included, adding to the breadth of time-off support.
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Wellbeing & Lifestyle Benefits — Wellness incentives tied to HSA contributions and company-sponsored health and wellbeing programs add tangible non-cash value. A Lifestyle Spending Account and counseling resources expand support beyond traditional medical coverage.
KeyBank Insights
What We Do
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
