As a Senior Specialist, Digital Product Owner at RHB Bank Berhad, you will be responsible for defining, prioritizing, and delivering innovative digital products that enhance our customer experience and drive business growth. You will bridge the gap between business needs and technical solutions, ensuring our digital offerings meet market demands and strategic objectives.
Responsibilities:**
* Define and articulate the product vision, strategy, and roadmap for assigned digital products, aligning with RHB Bank's overall digital transformation goals.
* Conduct in-depth market research, competitive analysis, and customer feedback analysis to identify opportunities and inform product development.
* Translate business requirements into detailed user stories, epics, and acceptance criteria, ensuring clarity and readiness for development teams.
* Prioritize product backlog items based on business value, technical feasibility, and customer impact, managing trade-offs effectively.
* Collaborate closely with cross-functional teams including UX/UI design, engineering, marketing, legal, and compliance throughout the product lifecycle.
* Lead agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring efficient product delivery.
* Monitor product performance using key metrics, analyze data to identify areas for improvement, and iterate on product features.
* Act as the primary point of contact for stakeholders, communicating product updates, progress, and challenges clearly and concisely.
* Stay abreast of industry trends, emerging technologies, and best practices in digital product management.
* Mentor and guide junior product owners or team members as needed.
Qualifications:**
* Bachelor's degree in Business, Information Technology, Computer Science, or a related field. Master's degree is a plus.
* Minimum of 5-7 years of experience in digital product management, with a proven track record of successfully launching and managing digital products, preferably within the financial services industry.
* Strong understanding of agile methodologies (Scrum, Kanban) and experience working in an agile development environment.
* Demonstrated ability to define product strategies, roadmaps, and detailed requirements.
* Excellent analytical and problem-solving skills, with the ability to interpret data and make data-driven decisions.
* Exceptional communication, interpersonal, and stakeholder management skills.
* Proficiency in using product management tools (e.g., Jira, Confluence, Figma).
* Experience with UX/UI principles and design thinking processes.
* Familiarity with regulatory requirements and compliance standards within the banking sector is highly desirable.
* Strong leadership qualities with the ability to influence and inspire cross-functional teams.
Skills Required
- Bachelor's degree in Business, Information Technology, Computer Science, or a related field
- Minimum 5-7 years of experience in digital product management
- Proven track record of launching and managing digital products
- Strong understanding of Agile methodologies, including Scrum and Kanban
- Experience working in an Agile development environment
- Ability to define product strategies, roadmaps, and detailed requirements
- Strong analytical and problem-solving skills
- Excellent communication, interpersonal, and stakeholder management skills
- Proficiency with product management tools such as Jira, Confluence, and Figma
- Experience with UX/UI principles and design thinking processes
- Strong leadership qualities and ability to influence cross-functional teams
- Master's degree
- Experience in the financial services industry
- Familiarity with banking-sector regulatory requirements and compliance standards
What We Do
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services. TOGETHER WE PROGRESS Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so. Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region. We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead. We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future. We invite you to join us as we work towards a better and brighter future for all.
