Senior Specialist, Customer Technical Implementation

Do meaningful work with us. Every day.

At Amplify Health, we’re looking for individuals with ambition, resilience and passion for healthcare, insurance, wellness  and digital technology. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

As a Senior Specialist, Customer Technical Implementation, you will be the single accountable technical owner and the primary client-facing technical liaison for successful implementation of Amplify Health products within a market/customer. You will set clear scope boundaries, manage stakeholder expectations, and drive decisions to closure while overseeing multi-product technical delivery (not limited to one product). Working closely with the Project Manager and cross-functional teams (Product, Architecture, Cloud/DevOps, Security), you will deliver the implementation successfully from a technical perspective—requirements and solutioning, integration, environment readiness, System Integration Testing (SIT) and User Acceptance Testing (UAT), deployment readiness, and go-live stabilization.
This is an individual contributor role; you lead through influence and hands-on execution.

Responsibilities

1) Customer Communication & Boundary Management (Top Priority)

• Serve as the primary client-facing technical lead for the customer implementation; facilitate discussions, communicate clearly, and drive decisions to closure.
• Define and maintain clear scope boundaries (in-scope/out-of-scope), proactively manage change requests, and tactfully push back when needed while preserving client trust and satisfaction.
• Translate technical constraints and delivery risks (integration behaviours, environment readiness, sequencing) into clear options, recommendations, and impacts for both customer and internal stakeholders.
• Establish and run a lightweight technical governance cadence with the Project Manager (e.g., decision log, action tracking, weekly risk/issues review) to keep delivery predictable.

2) Customer Technical Ownership (Multi Product Delivery)

• Own the end-to-end technical delivery for the customer across multiple products, ensuring the full solution works cohesively (product-to-product and product-to-client systems).
• Work closely with product tech leads/architects to build and orchestrate system architecture (internal and client facing), ensuring fit-for-customer design and clear technical dependency management.
• Maintain delivery discipline and governance across discovery, build/configuration, SIT/UAT, go-live, and hypercare phases.

3) Integration & Technical Solutioning (API / Data / Interfaces)

• Lead integration requirements and design discussions with client systems (API/data touchpoints), driving clarity on interface behaviors, error handling, and operational flows.
• Ensure end-to-end integration readiness (contracts, mappings, test approach) and coordinate defect triage with internal teams through SIT/UAT.

4) Environment / Infrastructure Readiness

• Drive environment readiness (e.g., sandbox/pre-prod/prod) and ensure infra requirements are understood and executed with Cloud/DevOps and product teams.
• Coordinate readiness inputs across teams so delivery workstreams are not blocked by environment dependencies.

5) Testing Leadership (SIT/UAT) & Deployment Readiness

• Plan and lead System Integration Testing (SIT): define scope, entry/exit criteria, test data needs, and drive defect triage to closure.
• Support User Acceptance Testing (UAT): prepare test approach, coordinate fixes/re-tests, and ensure sign-off artefacts and readiness criteria are met.
• Lead deployment readiness: cutover preparation, production rollout coordination, and post go-live stabilization (hypercare) with clear handover inputs.

6) Security / Resilience / Governance Coordination (as required per customer)

• Coordinate required security/resilience activities with relevant stakeholders (e.g., security assessment inputs, DR planning/testing preparation) to meet governance checkpoints before go-live.

Candidate Profile

Experience and Qualifications

• Over 8–10+ years in technical implementation, solution delivery, or platform integration roles.
• Strong customer-facing communication and stakeholder management skills: ability to set boundaries, manage scope, and tactfully push back on out-of-scope requests while maintaining high customer confidence and satisfaction.
• Broad technical foundation across integrations, APIs/data flows, environments/infrastructure, and delivery lifecycle fundamentals.
• Proven ability to operate independently and lead through influence across cross‑functional teams, including Project Managers, Product Teams, and Shared Services, to deliver outcomes.
• End‑to‑end implementation experience: discovery, integration, SIT/UAT, go‑live, and post‑launch support.
• Solid understanding of healthcare or health insurance operations, including claims, clinical, financial, and operational data flows would be advantageous
• Strong familiarity with healthcare insurance platforms (e.g. claims processing, benefits, rules engines, tariffs, clinical coding) would be nice to have.
• Bachelor’s degree required; advanced degree (MBA or relevant) strongly preferred.

Competencies & Core Characteristics

We are seeking a professional who embodies the following competencies and characteristics essential for success in our scale-up environment:

• Technical Domain Expertise: Demonstrates deep understanding of platform integrations and delivery mechanics, and applies this knowledge pragmatically to complex customer environments.
• Solution & Systems Architect: Able to translate customer needs into scalable, coherent technical solutions while balancing product, integration, and operational constraints.
• Unifier & Cross-Functional Influencer: Builds alignment across product, engineering, delivery, and customer teams; drives decisions and progress without formal authority.
• Customer-Obsessed Advocate: Represents the customer perspective internally while protecting Amplify Health’s delivery integrity, quality, and long‑term scalability.
• Data-Driven Decisiveness: Uses facts, risks, and impact analysis to prioritise, sequence, and resolve issues efficiently.
• Resilient Operator: Maintains composure and delivery focus in ambiguous, high‑pressure environments typical of scale‑up and enterprise implementations.

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