The Role
The Senior Specialist - Customer Experience role involves developing customer experience strategies, analyzing feedback, collaborating with teams, creating journey maps, and promoting a customer-centric culture.
Summary Generated by Built In
Qiddiya Investment Company is looking for a dedicated and detail-oriented Senior Specialist - Customer Experience to join our dynamic team. This role focuses on supporting the design and delivery of exceptional customer experiences across our entertainment, sports, and cultural projects.
Key Responsibilities:
- Assist in the development and implementation of customer experience strategies, initiatives, and programs.
- Collect and analyze customer feedback to identify opportunities for service improvement.
- Collaborate with cross-functional teams to ensure alignment of customer experience goals.
- Support the creation of customer journey maps and experience frameworks.
- Prepare reports and presentations on customer experience metrics and progress.
- Engage with stakeholders to promote a strong customer-centric culture.
Requirements
Qualifications & Experience:
- Bachelor's degree in Business, Marketing, Customer Experience, or related field.
- 3+ years of experience in customer experience, service design, or related roles.
Benefits
Comprehensive benefits package
Skills Required
- Bachelor's degree in Business, Marketing, Customer Experience, or related field
- 3+ years of experience in customer experience, service design, or related roles
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The Company
What We Do
Qiddiya Investment Company is a PIF-owned entity responsible for developing Qiddiya City, the world's first city built for play, aiming to boost economic growth and elevate quality of life in Saudi Arabia through entertainment, sports, and culture.
