Senior Specialist, Customer Demand Planning

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!
The Sr. Specialist II, Customer Demand Planner is a fast pace, challenging position in SCM, which is responsible for managing the CPFR & PSI process from forecasting to order fulfillment, to optimizing WOS and all key areas under multiple account portfolios to the best operations and inventory position as possible. It is an integral role, which works closely with customers, sales, operations, logistics and other key partners to gain consensus and establish accurate account level forecasts and supply objectives. The Sr. Specialist II is responsible for demand planning through trend analysis, gap analysis, predictive modeling, analysis of historical sales performance, inventory levels, promotional plans, target objectives, KPI monitoring and supply procurement.

Role and Responsibilities

• Utilizing Samsung’s Global systems such as MFAS and GSCM to create weekly model level and multiple account level forecasts using (PSI) Analysis
• Translate Account Level details into CPFR working document to share with Sales and Customer for weekly consensus review related to current projections, inventory fulfilment, S/O expectations, WOS, EOH, etc.
• Host on applicable accounts and/or attend weekly CPFR meeting with inventory analyst, customer and sales. Review purchase order submission, historical sales trend, future S/O expectations, product transition, promotional material related to S/I, account issues and future supply expectations etc. If gaps or issues are identified, recommend strategic counter measures with accelerated and/or mutually beneficial outcomes
• Attend weekly/bi-weekly Product Management and Sales Consensus meetings. Create correlated supply plans with actions/tasks out of this assembly
• Work with merchandising Team as needed when Display/Demo refresh/install are needed to ensure overall SOP are met
• Responsible for all allocations of supply to corresponding customer orders daily or working with systems or supportive staff to ensure that planned and expected fulfilment of orders is achieved weekly
• Create Weekly SOP/DS 8 week horizon supply vs demand allocation file and manage +3 week RDD expectations by planning all SOP with corresponding account or SOP carry over
• Ensure appropriate product allocation for timely fulfillment of orders to customer WH and Store levels. Maximize allocation to OOS and identify dead stock areas where there are opportunities for review with Sales and Product Management Team
• Manage DS rolling SOP with appropriate factory and diversion of DS production to HUB creating MPOs when needed
• Work with logistics to help manage OTD to all customers coming from DS or HUB related to customer RDD.  Review site specific shipments to minimize site specific buffer and aged inventory reviewing all necessary options to minimize GAP
• Create weekly summary of The Home Depot / Costco Forecasts and Performance (In-stock Rate) by SKU level Category for in-depth review and use for factual decision making
• Manage Revenue Expectations for responsible accounts based on tangible purchase orders and escalate to Senior Leadership if risk or changes are expected for current month
• Review DS shipment planning and shift to HUB to reduce excess buffer and aged inventory
• Minimize Compliance Charges where applicable and participate in post-audit reviews with credit/Sales Admin and KAM and create a process improvement for future and ongoing resolution
• Weekly in-depth review on current shipments and update forecasts based on expectation of Load Consolidation and plan for early or late shipment expectations to set achievable target for following week
• Actively optimize work processes, including process automation, PIC ownership and objectives, Targets/deadlines/KPIs and maximizing best practices

Skills and Qualifications

Requirements

Education:

• Bachelor’s degree preferred
• CSCMP, APICs or other related Supply Chain Management Designation would be preferred

Knowledge:

• Must have strong Microsoft office skills, especially in PowerPoint and Excel
• Strong interpersonal skills, able to interact comfortably with a wide range of levels in organizations: from senior executives to support staff within and outside of the company
• Strong oral and written communication skills
• Process improvement skills

Experience:

• Minimum 5 years’ experience in a relevant field preferred
• Prior experience with Supply Chain Management and inventory management is preferred

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.  If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

#LI-DJ1

#LI-Onsite

#INDM

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.