Some roles shape what a product does. This one also shapes how it speaks.
We are looking for a Conversation Designer & UX Writer to join our Experience Design Factory (XDF) team. You will be responsible for crafting human-centered conversational flows for our virtual assistant, as well as writing impactful UX copy across our digital touchpoints.
This is a hybrid role that requires a strategic mindset and the ability to move fluidly between teams and tasks, ensuring that every interaction speaks with clarity, feels natural, and helps users move forward with confidence.
REQUIREMENTS
- At least 3 years of experience in designing user-centered chatbots and voice assistant experiences based on natural language
- A user-centered mindset and the ability to collaborate with cross-functional teams
- Solid knowledge of NLP principles and computational linguistics
- Hands-on experience with user research involving virtual assistants
- Strong skills in content design and content strategy
- Ability to write clear, inclusive, and accessible microcopy for digital interfaces, aligned with brand tone of voice
- Experience in designing natural dialogue flows based on UX writing and turn-taking principles
- Familiarity with generative AI tools
- Background in computational linguistics, human-computer interaction, creative writing, communication, or psychology
- Fluency in English in order to read technical documentation, write short reports, and contribute to meetings
SOFT SKILLS
- Flexibility and adaptability. Priorities shift fast and you will need to switch smoothly from designing complex conversational flows to writing microcopy for digital interfaces
- Curiosity and creativity. Your go-to questions are “Why?” and “What if…?”
- Empathy and active listening. You value different perspectives and work to create inclusive, ethical solutions as part of a collaborative team
- Excellent communication and collaboration skills. You will work within a diverse, multidisciplinary team, often side by side with developers and data scientists
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What We Do
Sky is one of Europe’s leading media and entertainment companies and is part of Comcast Corporation, a global media and technology company that connects people to moments and experiences that matter. At Sky, we Believe in Better. It’s in our DNA. We’re famous for innovation. We offer the world’s smartest TV, Sky Glass; our plug and play streaming puck, Sky Stream; the best aggregation platform, Sky Q; and streaming services NOW and WOW. We provide connectivity you can count on in mobile, fast, secure, reliable residential and business broadband, as well as smart home protection through Sky Protect. We’re Europe’s premium content producer. We create award-winning original content, produce the biggest live sporting events, and we provide free access to news and the arts. We believe that we can have a positive impact on society, by supporting and creating tens of thousands of jobs, addressing digital inequality, being a diverse and inclusive employer, and becoming net zero carbon by 2030.
