Senior Specialist, Contingent Workforce Management

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Contingent Workforce Management
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Through secure data and networks, strong partnerships, and a shared sense of purpose, our innovations help individuals, financial institutions, governments, and businesses reach their potential.
Our culture is guided by our decency quotient (DQ)-a commitment to doing the right thing for our customers, communities, and colleagues. With operations in more than 210 countries and territories, we are building a more inclusive and sustainable world that unlocks priceless possibilities for all.
All About the Team:
The Global Contingent Workforce Management team is looking for a Senior Specialist based in Lisbon to support the delivery and ongoing development of Mastercard's contingent workforce program across Africa, Europe, and the Middle East.
This role is focused on supporting the business and our delivery partners through clear processes, effective coordination, and a strong stakeholder experience. You will work closely with internal teams and our managed service provider (MSP) to help ensure the program runs smoothly, scales effectively, and continues to evolve in line with business needs.
This is an ideal opportunity for someone who enjoys working across teams, improving how things work in practice, and being part of a global organization with real impact.
All About the Role:
Reporting to the Vice President, Global Talent Acquisition Strategy & Enablement, you will:
Partner with the Managed Service Provider (MSP) to support day-to-day delivery, monitor performance, and help ensure a consistent and positive experience for hiring managers.
Act as a regional point of contact for the business and MSP, supporting reporting, issue resolution, and ongoing program improvements.
Work closely with Global Sourcing (Procurement), the Global Business Services Center (GBSC), Legal, and HR partners to support aligned and efficient ways of working.
Contribute to process, system, and supplier enhancements that help improve efficiency, clarity, and scalability across the region.
Support stakeholder enablement and communications, helping to adapt and roll out global materials in a way that works locally.
Assist with mergers and acquisitions activity, supporting the onboarding of acquired populations into existing contingent workforce processes and tools.
All About You
You are a collaborative, organized professional who enjoys working in a global setting and brings a practical, improvement-focused mindset, including:
Experience supporting contingent workforce operations, talent programs, or HR-related initiatives.
A good understanding of how large organizations engage non-permanent talent.
Strong analytical and coordination skills, with the ability to work comfortably with data, reports, and dashboards.
Ability to work effectively in a matrixed, multi-country environment and build positive working relationships.
A structured, solutions-oriented approach with an interest in improving processes and stakeholder experience.
Experience using HR systems (such as HCM or ATS platforms).
Familiarity with Vendor Management Systems (VMS) and MSP delivery models.
Clear communication skills and the ability to manage multiple priorities with attention to detail.
Corporate Security Responsibility
Security is a shared responsibility at Mastercard. All individuals working for, or on behalf of, Mastercard are expected to:
Comply with Mastercard's security policies and practices.
Protect the confidentiality and integrity of information accessed as part of their role.
Report any suspected information security incidents.
Complete required security training in line with Mastercard guidelines.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.