Senior Specialist, Communications

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Communications
Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Brief Overview of Department
The Latin America and Caribbean (LAC) Communications team oversees and manages all aspects of communication across the region, including employee communications, reputation management, executive positioning and thought leadership, and internal engagement initiatives. In support of regional business objectives, the team sets the strategic communications agenda and drives its execution in close collaboration with market communications leads and cross-functional partners.
Context and Scope of the Role:
The Senior Communications Specialist provides operational and executional support to the LAC regional communications team. This support for the internal communications function, including employee engagement, events, and volunteerism across the region. The individual will collaborate closely with the internal comms regional lead, market communications teams, regional stakeholders, and internal partners to deliver consistent, engaging, and effective communications programs.
The role requires a highly organized, proactive communicator with strong event and project management skills, creative thinking, and the ability to manage multiple initiatives simultaneously.
Key Responsibilities / Major Accountabilities:• Budget Management
o Support and manage the communications budget for the LAC region, including tracking expenses, coordinating with vendors, and ensuring alignment with regional priorities.• Employee Communications & Engagement
o Support the planning and execution of employee communications events and campaigns, including concept development, messaging, creative direction, and execution.
o Design and implement engagement initiatives to drive employee participation and connection, including recognition and giveaway programs.• Events & Logistics
o Plan and manage logistics for internal and external events, including employee town halls, office events, offsite activities, thought leadership forums, and regional initiatives.
o Support broadcast and production of events via Zoom and Microsoft Teams, including coordination, testing, and live execution.• Internal Communications Channels
o Manage and maintain internal communications platforms, including:• The intranet (The Hub)• Electronic bulletin boards• Salesforce newsletters• Ensure content is timely, accurate, engaging, and aligned with regional messaging priorities.
o Ensure content is timely, accurate, engaging, and aligned with regional messaging priorities.• Volunteerism & Community Engagement
o Lead regional volunteering initiatives and serve as the primary point of contact for volunteerism related activities.
o Provide guidance to market communications teams on volunteerism guidelines, donations, and best practices.
o Teams with tools, templates, guidance, and best practices as needed.• Thought Leadership & Special Projects
o Support regional thought leadership initiatives and events, including the Mastercard LAC Innovation Forum.
o Contribute to ad hoc communications projects in support of regional priorities.
What You Will Gain / Learn• Exposure to regional and market level communications strategy and execution across Latin America and the Caribbean• Experience working closely with senior regional leaders and cross-functional partners• Opportunities to lead and influence employee engagement and internal communications at scale• Hands-on experience managing complex, multi-market communications initiatives
All About You• 3+ years of experience in communications, internal communications, employee engagement, or a related field• Strong event and roject management and organizational skills, with the ability to manage multiple initiatives simultaneously• Excellent writing and editing skills with a strong attention to detail• Experience managing internal communications channels and digital platforms• Demonstrated ability to plan and execute events, including virtual and hybrid formats• Creative, proactive, and solutions-oriented mindset• Strong interpersonal skills and ability to collaborate effectively across cultures and functions• Highly self-motivated, detail-oriented, and comfortable working in a fast-paced environment• Proficiency in MS Office (Word, Excel, PowerPoint) and collaboration tools such as Zoom, Microsoft Teams, and Salesforce• Digitally savvy and comfortable learning new tools and platforms• Excellent command of written and spoken English and Spanish; Portuguese a strong plus
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
Miami, Florida: $92,000 - $152,000 USD