We are seeking an experienced Senior Specialist, Client Operations to join our Alternatives Transfer Agency team. This role is responsible for supporting the delivery of transfer agency services for alternative investment funds, ensuring high-quality client service, strong operational execution, and effective coordination across internal and external stakeholders.
The successful candidate will be expected to manage day-to-day operational activities, support client servicing requirements, and contribute to process efficiency and control. The role requires an individual who is confident interacting with stakeholders, able to participate in client meetings and calls, and capable of representing the team in a professional and solutions-oriented manner. A demonstrated interest in AI capabilities, digital tools, and process enhancement opportunities will be viewed favorably, particularly where these can support operational efficiency and improve the client experience.
Key Responsibilities
- Support the end-to-end processing and administration of Alternatives Transfer Agency activities in an accurate and timely manner.
- Manage investor transactions and related transfer agency processes in line with internal procedures and service standards.
- Participate in fund launch projects and support related onboarding and implementation activities.
- Liaise with internal teams and external parties to ensure smooth execution of operational and client servicing activities.
- Interact effectively with stakeholders across functions, including operations, relationship managers, clients, and other service partners.
- Attend client meetings and client calls as required, providing operational updates, addressing queries, and supporting relationship management efforts.
- Monitor daily workflows and follow up on outstanding items to ensure timely resolution.
- Act as a senior point of contact for clients and stakeholders, while also serving as a lead point of contact for junior staff and providing guidance and support where required.
- Support issue investigation, escalation, and resolution, with clear communication to relevant stakeholders.
- Maintain strong discipline in risk, control, and compliance requirements across all activities.
- Perform an oversight function to ensure adherence to SLDs and run service review meetings with stakeholders, as required.
- Identify opportunities for process improvement and contribute to operational efficiency initiatives.
- Support or participate in process enhancement initiatives, including the use of AI-enabled solutions, automation tools, and digital capabilities where appropriate.
- Assist with reporting, documentation, and any ad hoc projects relevant to the team’s objectives.
Required Qualifications and Skills
- Relevant experience in client operations, transfer agency, fund administration, or alternative investments operations.
- Good understanding of transfer agency processes and investor servicing within an alternatives environment.
- Strong communication and interpersonal skills, with the ability to engage confidently with stakeholders.
- Ability to attend and contribute effectively in client meetings and calls.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and work effectively under deadlines.
- Proactive, solutions-oriented, and able to work both independently and collaboratively as part of a team.
- Experience in handling operational risk and control considerations in a client servicing environment.
- Interest in AI functions, process enhancements, and digital innovation to improve operational effectiveness.
Preferred Qualifications
- Prior experience in Alternatives Transfer Agency or a similar alternatives operations role.
- Exposure to investor servicing and client relationship support.
- Familiarity with automation, workflow optimization, or AI-driven process improvements would be an advantage.
- Mandarin and/or Cantonese and/or Japanese speaking ability is a plus.
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Relevant experience in client operations, transfer agency, fund administration, or alternative investments operations
- Good understanding of transfer agency processes and investor servicing within an alternatives environment
- Strong communication and interpersonal skills with the ability to engage confidently with stakeholders
- Ability to attend and contribute effectively in client meetings and calls
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and work effectively under deadlines
- Proactive, solutions-oriented, and able to work independently and collaboratively
- Experience handling operational risk and control considerations in a client servicing environment
- Interest in AI functions, process enhancements, and digital innovation
- Prior experience in Alternatives Transfer Agency or a similar alternatives operations role
- Exposure to investor servicing and client relationship support
- Familiarity with automation, workflow optimization, or AI-driven process improvements
- Mandarin, Cantonese, and/or Japanese speaking ability
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
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