Senior Specialist - Admin

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone. 

Job Title: Sr. Specialist – Facilities, Technical Services

Department: Administration and Facilities

Reports To: Sr. Program Manager – Administration and Facilities

Experience Required: 10+ Years

Job Summary:

The Sr. Specialist – Facilities, Technical Services will oversee standalone sites having experience of low & high side equipment’s and daily operational management of administrative and facility services while ensuring the optimal performance of technical infrastructure. This role is responsible for workplace efficiency, vendor coordination, compliance adherence, and supporting critical facility systems such as HVAC, electrical, and fire safety operations.

Key Responsibilities:

Technical Infrastructure & Operations:

• Oversee maintenance of critical facility systems such as HVAC, Backup Generators, UPS Systems, Fire Suppression System, PAC’s, Electrical Panels etc.

• To ensure all the planned preventive maintenance of all the critical and other equipment’s are being timely carried out

• Identify and troubleshoot technical issues in facility equipment’s to minimize downtime

• Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective & preventive action plan

• Ensure compliance with safety regulations for fire alarms, emergency response systems, and access control mechanisms

• Innovate, suggest and implement energy management ideas

• Monitor HVAC, electrical, and plumbing systems for operational efficiency and coordinate for necessary repairs

• Supervise facility maintenance, repairs, and upgrades to sustain a safe and efficient workspace

• Implementing and administering inventory control programs for purchase of parts as needed, effective procurement and utilization

• Incident Management & Reporting  

• Be responsible for hiring, training and development of Supervisors, MST’s, shift engineers and maintenance staff

• Provide necessary support to the Project Head on all the technical aspects during the projects

• Collaborate with IT and engineering teams for technical requirements related to infrastructure

• Ensuring the documentation of assets under asset list tracker

• Ensuring the documentation and checking of the assets under defect liability period and AMC / CAMC in a tracker

• Oversee the maintenance of office, ensuring a safe and functional environment

• Coordinate internal communication and scheduling for senior management

• Coordinate with Building Management Team and Security Officer for regular fire drills

Vendor & Contract Management:

• Manage vendor contracts for facility maintenance, and technical services

• Maintaining & timely renewal of repair and service contracts

• Negotiate service agreements to ensure cost-effective solutions while maintaining quality standards.

• Track service level agreements (SLAs) and evaluate vendor performance for continuous improvements.

Employee Support & Workplace Solutions:

• Act as the point of contact for employees regarding facility-related concerns and resolutions

• Enhance workplace efficiency by implementing smart office solutions and automation tools.

• Support employee well-being initiatives related to infrastructure and facility improvements.

Facility Management:

Administrative Support:

• Coordinate internal communication and scheduling for senior management

• Maintain records, reports, and documentation in line with company processes & policies

• Ensure compliance with company policies and regulatory requirements

• Assist in the organization of Client Visits, company events, meetings, and conferences.

Qualifications:

• Graduate Electrical / Mechanical Engineer with 10 years of experience in Administration & Facilities Management

• Strong organizational and multitasking skills.

• Strong understanding of HVAC, electrical, plumbing, and security systems.

• Excellent communication and negotiation abilities.

• Proficiency in Microsoft Office Suite and facility management software.

Personal Attributes:

• Ability to analyze technical issues and propose effective solutions.

• Strategic thinking for optimizing facility cost and operations.

• Problem-solving mindset with quick decision-making abilities

• Strong leadership to collaborate with cross-functional teams

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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