The Role
As a Senior Solutions Engineer, you'll enhance customer engagement by crafting personalized solutions and driving successful sales processes while collaborating with internal teams and external stakeholders.
Summary Generated by Built In
OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize customer engagement, we enable businesses to keep their 1.5B monthly active users engaged and up to date by delivering over 1.3T messages a year!
1 in 4 app publishers trust OneSignal to power their customer engagement! And we support companies in 140 countries! Our customers range from startups and small businesses just getting off the ground to established companies such as Live Nation, American Express, Whole Foods, Zynga, Bitcoin.com, and many more.
We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, Colorado, Massachusetts, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington. As well as in the UK, Singapore, and Canada - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person in NY and other areas. Hiring in Singapore is done in partnership with a local EOR, and hiring in Canada is done in partnership with Rippling's EOR.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on collaboration, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
Our Solutions Engineers play a crucial role in understanding customer requirements, designing strategic and personalized solutions, and helping secure valuable technical, security, and business validation in strategic pre-sales engagements. They also play a hand in ensuring successful implementation of OneSignal’s platform within diverse customer environments. They collaborate closely with our sales, GTM, product, and engineering teams internally, while working directly with technical stakeholders externally to solve customer needs as a consultative technical partner.
The right candidate will have an opportunity to join a growing SE team, and help us to define our strategy and build the SE playbook at OneSignal. This is a ground floor opportunity for someone looking to make an outsized impact and play a role in scaling this important team.
- Partner with sales to drive successful deals and customer outcomes, ultimately increasing our number of enterprise customers
- Collaborate internally to maintain our external security documentation, demo environments and serve as a Sales Team liaison for product requests
- Lead qualified product demos and pre-sales process for prospective customers
- Support solution selling and work cross-functionally with customers and internal partners to find solutions
- Manage technical aspects of RFP/RFI responses, communicate client needs to R&D teams
- Lead and successfully execute POCs and POVs, building trust and collaboration with key technical stakeholders, to drive successful completion of engagements.
- Aid and help secure technical, business, and security wins.
What You'll Bring:
- 4+ years of experience in a B2B SaaS company; 3+ years of experience in a Solutions Engineer or Sales Engineer role
- Strong understanding of MarTech, Customer Engagement or Messaging technologies
- Strong communication and presentation skills, with the ability to influence both technical and non-technical audiences
- Technical understanding around APIs, SDKs, Databases, Servers
- Experience with API integrations
- Ability to work effectively cross functionally, helping to surface customer needs and enable our product and engineering teams to prioritize.
The New York and California base salary for this full time position is between $130,000 to $165,000, with an expected On Target Earnings (OTE) between $170,000 and $205,000/year. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.
Qualities we look for:- Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.
OneSignal collects and processes personal data submitted by job applicants in accordance with our Privacy Policy - including GDPR and CCPA compliance. Please see our privacy notice for job applicants.
Top Skills
APIs
Databases
Sdks
Servers
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The Company
What We Do
OneSignal is the market-leading customer messaging and engagement solution, offering mobile and web push notifications, in-app messaging, SMS, and email. Our powerful multi-channel platform enables one million businesses to deliver over 8 billion messages daily. Powered by superior architecture, OneSignal is designed to scale with your business and deliver messages more quickly and reliably than the competition. By providing an open API, extensive documentation, free accounts, and intuitive personalization and analytics tools, we help businesses of all sizes provide a seamless messaging experience to create meaningful customer connections.
