Senior Solutions Engineer

Wisedocs is a fast-growing, venture-backed AI platform that transforms how insurance companies analyze claims. With ~$20M USD raised, 100+ team members globally, and 90+ customers across North America and Australia, we’re doubling revenue year over year.  

Founded by experts who’ve experienced the claims process firsthand, Wisedocs combines deep domain knowledge with next-gen AI trained on 100M+ documents. Our platform turns complex medical records into clear, structured insights—backed by expert human oversight.  

Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.   
This is a remote role with twice-yearly on-site presence required in Downtown Toronto.

Role Summary 
 
We are looking for a Senior Solutions Engineer to partner with customers, Sales, Product, and Services to design and deliver effective solutions for complex enterprise use cases. 

As we move upmarket, customer problems are increasingly nuanced and don't always map directly to existing product capabilities. In this role, you will be responsible for designing practical, high-impact solutions that balance what exists today with what is possible — playing a key part in ensuring Wisedocs can meet complex customer needs while remaining scalable to deliver. 

This is a hands-on, collaborative role that combines solution design, customer engagement, and cross-functional alignment to ensure successful outcomes. If you enjoy solving real-world problems, working across teams, and turning ambiguity into clear solutions, we'd love to hear from you. 
What you'll be doing 

 Solution Design & Execution 

• Lead discovery to understand customer workflows, constraints, and goals 

• Design clear, practical solution approaches that leverage Wisedocs’ capabilities 

• Structure ambiguous problems into actionable solution plans 

• Ensure proposed solutions are both valuable to the customer and feasible to deliver 
  

Customer Engagement 

• Lead solution-oriented demos, workshops, and proof-of-concept engagements 

• Help customers understand how Wisedocs fits into their workflows and drives outcomes 

• Build credibility through a strong understanding of customer needs and use cases 
  

Product Collaboration 

• Partner with Product to share grounded, actionable insights from customer engagements 

• Help identify patterns in enterprise use cases that inform roadmap decisions 

• Collaborate on shaping solutions where product capabilities are evolving 
  

Scoping & Delivery Alignment 

• Work closely with Customer Success/Services to scope implementations 

• Ensure alignment between solution design and delivery approach 

• Identify and communicate risks, dependencies, and constraints early 
  

Internal Enablement 

• Contribute to solution playbooks and reusable patterns for common use cases 

• Support Sales and CS with guidance on positioning and solution approaches 

• Share insights that improve how Wisedocs sells and delivers solutions 
  

What Impact You Will Make 

• Strengthen relationships with Wisedocs’ largest insurance carriers through proactive engagement, thoughtful business reviews, and consistent follow-through 

• Drive retention and renewal outcomes by helping customers clearly understand and realize value within their claims workflows 

• Reduce operational friction and escalations through early risk identification and structured intervention 

• Influence product direction by bringing forward clear, customer-informed insights from complex carrier environments

What Experience We Need 

• 5+ years of experience as a Solutions Engineer or Sales Engineer in an enterprise SaaS environment 

• Experience in regulated industries such as healthcare, insurance, or legal 

• Strong solution design and problem-solving skills 

• Technical aptitude, including understanding of integrations, APIs, and system workflows 

• Experience working cross-functionally with Sales, Product, and Customer Success teams 

• Ability to communicate complex concepts clearly to diverse audiences 

• Experience working with AI tools, workflows, or prompting techniques 

Nice to haves 

• Familiarity with medical documentation or claims workflows 

• Experience working with insurance carriers or disability claims

What We Offer 

• Remote work environment with opportunities to visit our Toronto HQ.
• Modern employee benefits, including health and dental coverage  

• Competitive compensation, with valuable stock options, as we’re still a young company growing very quickly.   

• An opportunity to develop very rapidly in your career. We can offer you a super-immersive learning environment, and when you thrive there, you will have the opportunity to rapidly develop this opportunity into senior practitioner or management opportunities as you choose.   

• Access to a learning and professional development fund to help you level up your career while you’re working with us. We hope to be an incredible step up in your career if you decide to come and work with us.   

• Company events   

• Generous Paid Time Off   

• Paid Sick Days   

• Casual Dress code   

• Employee Referral Bonus   

• Tuition Assistance   

• Plus, many other Recognition Programs!   

Recruitment Journey at Wisedocs   

We're excited to meet you and explore the possibilities together!  At Wisedocs, honesty is one of our core values. Our Recruitment process is transparent to ensure you are set up for success: 
   

• Round 1 – People & Culture Chat: 20–30 min conversation about your background, goals, and the role.  

• Round 2 –  Interview with the Hiring Manager: Dive deeper into your background and experience, discuss the role in more detail, and get to know the team's vision and goals (45 min)

• Round 3 – Case Study and Team Interview: You'll work through a case study that reflects the type of work you'd be doing in the role, followed by a conversation with key members of the team to assess overall fit and collaboration style (60 min)

• Round 4 - Leadership Conversation: Meet our COO to learn about the Wisedocs vision and your impact (30 min) 

Note: We’re embracing the possibilities of AI to work smarter, improve our systems, and create even better experiences for both our customers and our team. As part of this approach, we’re committed to building an inclusive and thoughtful hiring process and may use AI-powered tools to support parts of our screening and assessment process. These tools are used alongside human review to help keep our process fair, consistent, and efficient. 

This posting is for current and future opportunities at Wisedocs. Even if there isn’t an immediate opening, we’re always excited to meet great people. If your experience lines up, we encourage you to apply — we’ll reach out when a role opens up that’s a good fit. 

*Wisedocs AI is an equal opportunity employer and are committed to providing employment accommodation in accordance with AODA. If you require an accommodation, please notify us and we will work with you to meet your needs.