📍 New York, NY or Los Angeles, CA | Hybrid / or Remote US | $140,000 to $160,000 + Equity + Benefits
VideoAmp is the tech-first measurement company transforming how advertising is valued, bought, and sold. Powered by currency-grade big data and a best-in-class technology stack, our platform gives advertisers, agencies, and digital partners the ability to plan, optimize, and measure media investments across every screen, from linear TV and OTT to CTV and digital video.
VideoAmp is accelerating investment in agentic AI and intelligent optimization technologies, helping clients drive measurable, real-world outcomes in an increasingly complex media landscape. With 880% year-over-year measurement growth, 98% coverage of the TV ecosystem, and partnerships with 11 agency groups and 1,000+ advertisers, we're not just keeping pace with the industry. We're defining what comes next.
We believe great work requires great people, people who say "I'll find a way" instead of "it can't be done."
The Senior Solutions Engineer sits within our Professional Services team, a group dedicated to supporting client onboarding, expanding solutions for existing clients, and providing ongoing technical support for VideoAmp systems. You will act as a critical partner for clients and internal teams, diagnosing issues, troubleshooting complex problems, and ensuring smooth integrations across our platform.
You will work closely with Sales, Client Success, Engineering, and Product teams to investigate client requests, assess technical challenges, and deliver high-quality solutions. This role requires a mix of technical problem solving, strong communication skills, and the ability to translate technical detail into actionable outcomes for clients and stakeholders.
If you thrive in collaborative environments, enjoy untangling technical challenges, and want to make a direct impact on client success, this role is for you.
- Lead the technical onboarding process for new clients, including API setup and data integration.
- Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting by leveraging internal tools and systems.
- Collaborate cross-functionally with product, engineering, and data science teams to investigate and resolve client issues.
- Monitor platform and data performance to proactively identify and resolve technical concerns.
- Maintain current knowledge of the latest technologies and trends in digital video, CTV/OTT, and advertising technology.
- Provide continued support for your client portfolio by resolving questions, requests, and technical escalations.
- Communicate daily with account and client success teams to align on business needs, timelines, and issue resolution.
- Own and maintain detailed documentation of processes, workflows, and technical best practices to expand the team knowledge base.
- Bachelor's degree preferred.
- 6+ years of experience in a technical client-facing role such as Solutions Engineer, Support Engineer, or Technical Support Specialist, ideally in SaaS, adtech, or a related industry.
- Strong technical skills and knowledge of relevant systems, including databases, APIs, and scripting languages.
- Proficiency with SQL and comfort working with large datasets.
- Experience troubleshooting platform, integration, or data performance issues.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Passion for process design and continuous improvement.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- A documentation and knowledge-sharing mindset.
01 One VideoAmp
We win together
We operate as one team, prioritizing shared success over individual wins. We collaborate across functions, support one another, and assume positive intent, because when one of us succeeds, we all do.
02 Own the Outcome
Accountability + Empowerment
We take full responsibility for results, not just tasks. We act with urgency, make decisions with confidence, and own both successes and setbacks while continuously improving.
03 Raise the Bar
Quality · Trust · Excellence
We hold ourselves and each other to a high standard. We deliver thoughtful, high-quality work, build trust through consistency and integrity, and continuously push for better outcomes.
Ready to build what's next in AI-powered media measurement?
VideoAmp is an equal opportunity employer committed to building an inclusive, diverse team. We celebrate different perspectives, experiences, and backgrounds, because that's how we build something great.
videoamp.com
New York · Los Angeles
#LI-Hybrid
Skills Required
- 6+ years in a technical client-facing role (Solutions Engineer, Support Engineer, Technical Support Specialist)
- Proficiency with SQL and experience working with large datasets
- Strong technical skills with databases, APIs, and scripting languages
- Experience troubleshooting platform, integration, or data performance issues
- Excellent communication and interpersonal skills; able to explain technical concepts to non-technical audiences
- Strong organizational skills with ability to manage multiple projects and deadlines
- Documentation and knowledge-sharing mindset
- Passion for process design and continuous improvement
- Bachelor's degree
VideoAmp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about VideoAmp and has not been reviewed or approved by VideoAmp.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision options with some plans fully covered, alongside mental health support. Inclusive offerings such as transgender health care and abortion travel benefits further strengthen perceived coverage.
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Leave & Time Off Breadth — Policies span unlimited PTO, companywide seasonal breaks, and paid parental leave with additional weeks for the birthing parent. These elements expand time-off flexibility and recharge opportunities.
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Fair & Transparent Compensation — Pay is considered competitive for many roles in engineering, product, and sales, with equity and bonuses contributing to total compensation. Stated pay ranges for multiple roles indicate market-aligned cash compensation.
VideoAmp Insights
What We Do
We believe every human on the planet should have the option of free access to the world’s information and content. In many cases this belief is powered by a three way value exchange between a publisher producing free content, a consumer consuming it and an advertiser paying the publisher for the chance to connect with its audience. The underpinning of this value exchange relies on having an independent auditing, measurement and optimization layer to power the transaction between the advertiser and publisher. Today the industry standard tools for advertising and media measurement and optimization are usually designed where increased personalization, higher advertising return on investment and increased publisher revenues often comes with negative trade off for consumer privacy or security risks of leaking private data. We envision a world where this doesn't have to be the case - a world where consumer privacy, security, and governance are incorporated into the fabric of the codebase while enabling the necessary business use-cases to effectively keep the world’s information and content free for everyone. VideoAmp’s mission is to create software and data solutions to enable advertisers to accurately measure and optimize their entire portfolio of linear TV, OTT, digital and walled garden investments while empowering publishers to effectively align and monetize their audiences with the advertiser’s desired outcome in a consumer-first privacy paradigm.
Why Work With Us
These are our values. Working here you can expect the following: Unlimited paid time off each year Company-sponsored health, dental and vision benefits for you and your dependents Pet Insurance Savings Work from home set up provided 401k Plan A progressive approach to paid parental leave Partner with DoorDash to provide a DashPass
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