Senior Solutions Engineer - West Coast

See yourself at Twilio

Join the team as our next Senior Solutions Engineer - Segment.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems.

We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses,and justifying business value. 
• Become an expert builder and evangelist of Segment’s products and partner ecosystem.
• Lead technical evaluations with our prospects to uncover their goals and technical pain,  in order to design, demonstrate and present innovative solutions that unlock business-level gains. 
• Develop subject matter expertise on Customer Data Platforms (CDPs)  and Segment’s role within the customer data ecosystem.
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! 

Required:

• You have 3+ years of success in a solutions engineering (presales) role with 6+ years of progressive professional experience supporting technical products.
• You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts.
• You have a passionate commitment to closing deals.
• You’re a customer focused problem solver. You balance devising creative solutions and doing what’s right for the customer.
• You’re a life-long learner - you enjoy digesting new information and sharing that knowledge with others.
• You are organized, driven and have the ability to switch context quickly throughout the day.
• You have experience with Data Engineering, Cloud Data Warehouses, Data Modeling, and APIs.
• You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.
• Based in Pacific, Mountain or Central Time Zone. Eastern Standard Time not eligible for this position.

Desired:

• You have experience with customer data platforms
• You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc).
• You have some experience with Data Analytics, Data Science, AI, or Machine Learning

Location 

This role is remote and is not eligible for hire in Connecticut, New Jersey, New York, Washington State, Pennsylvania, San Francisco, Oakland or San Jose, CA, or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $109,760.00 - $137,200.00.
• Based in Washington D.C, or California (outside of the San Francisco Bay Area).: $115,840.00 - $144,800.00.
• Based in New York, Washington State, or the San Francisco Bay area, California: $121,920.00 - $152,400.00.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until December 30th but may change based on business needs.