Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Job purpose:
The Senior Solutions Engineer in the UC function will drive the technical aspects of the sales execution for our customers, and provide technical pre-sales, sales execution and post-sales support.
They will also work to develop the function within our rapidly expanding Manhattan office, developing both a robust yet flexible suite of offerings across our SMB, Mid-Market and Enterprise customers.
As part of our world class pre-sales organization, the UC Solutions Engineers work to map customers’ business requirements with Global Relay’s UC technology footprint, delivering bespoke and tailored solutions, with the ability to evolve and tweak as required.
The UC Solutions Engineers work as the bridge between our Business Development, Onboarding teams and Steady State teams; ensuring that all can collaborate on and interpret the proposed solutions to our customers.
Continual liaison with Global Relay’s Product and Engineering sees the Solutions Engineers become the de-facto Subject Matter Experts (SMEs) with Global Relay UC offerings.
Duties and responsibilities:
- Participates in discovery sessions with customers and prospects to understand their technical and business needs.
- Preparing and delivering highly-tailored presentations (including custom demonstrations) that show deep understanding of the client’s challenges and how our solutions map to them
- Partner with Sales/CS, SME & Enterprise Services as the dedicated account team on any given opportunity
- Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value
- Support the building and maintaining demo environments
- Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
- Answering technical questions related to the software and how it fits into the prospect’s existing ecosystem (i.e. hosting, security, integrations, etc.) and assisting in responding to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
- Be the point of contact for technical service escalation, including customer inquiries with respect to product, sales demos or other questions.
- Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
- Work with Product Managers to understand current offerings and roadmap
- Lead client-facing technical workshops and discovery sessions to map out workflows, integration paths, identify technical risks, and define best practices for solution deployment
- Participates in the development of technical account strategy with Business Development teams to identify opportunities for sales.
- Assists with customer on-boarding from both a pre/post-sales technical engineer side and technical provisioning and services deployment side.
About You:
- Solution design / onboarding / configuration experience within the Mobile and Application 2 Person (A2P) space: Number assignment, Porting, Message Hosting a huge plus.
- Industry experience within one or more of the following verticals: Finance, Government, Oil & Gas, Pharmaceuticals, Healthcare
- Working knowledge of Mobile Device and Application Management (MDM & MAM) setups, desirable.
- Working within a fast-paced, rapidly growing and changing environment; the need to be agile and open-minded is key.
- Experience / exposure to high-value, ‘Enterprise’ level customers – with proven track record of delivery.
- Acting a coach and mentor for more junior colleagues; leading by example and bringing them along for the ride.
Qualifications / Experience:
- Undergraduate degree in information technology and/or business-related disciplines, with relevant work experience.
- 8+ years of experience in technical sales, pre-sales and/or solutions consulting.
- Strong sales or customer-facing experience, ideally in a SaaS environment sector with an understanding of technology-related subject matter
- Solid understanding of the delivery and implementation of product from a customer perspective.
- Professional business manner with the ability to establish relationships at executive business levels.
- Confident in client-facing workshops and technical presentations
- Experience using SalesForce or other CRM system is highly desirable.
Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
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What We Do
Global Relay is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery. Our 20,000+ customers in 90 countries include highly regulated organizations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare. Global Relay preserves more than 60 data types within a unified, highly-secure cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data. Global Relay Archive captures and preserves 60+ data types in one highly-secure and scalable repository. Global Relay Message enables organizations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met
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