At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Salary Range: $88,000-$120,000/annually
Position Summary
This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank. The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality. The Senior Solutions Engineer reports to the Team Lead - Salesforce.
Responsibilities:
- Design and architect scalable and efficient Salesforce Financial Services Cloud solutions aligned with business needs.
- Evaluate and recommend technical solutions, including AppExchange products, to enhance functionality.
- Manage Salesforce system administration: custom objects, fields, layouts, validation rules.
- Implement automation: workflows, approval processes, and rules to streamline operations.
- Ensure data governance: audits, data management, and quality standards adherence.
- Design and execute test plans for solution validation.
- Lead Salesforce integrations ensuring consistency and information flow across systems.
- Collaborate with stakeholders to evaluate integration needs and maintain implementations.
- Provide technical mentorship to junior team members and serve as a subject matter expert.
- Support automations, workflows, and approvals for Sales Cloud, Service Cloud, and Marketing Cloud.
- Share best practices, industry trends, and new features with the team and contribute to the development of internal knowledge resources.
- Stay current on Salesforce updates and industry best practices.
- Be task-focused and adaptable in a dynamic work environment.
- Present ideas clearly and concisely to technical and non-technical audiences.
- The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
- May require work in a Midland office to ensure collaboration and support of internal and external customers.
- Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
- Other duties as assigned.
Requirements:
- Bachelor’s degree in Computer Science, Management Information Systems, Accounting, Finance, or related field.
- Minimum 7 years of Salesforce experience, including 3+ years with Financial Services Cloud or related financial implementations.
- Experience with Salesforce Industries OmniStudio and deployment in banking environments.
- Knowledge of sales and marketing methodologies including account/territory/opportunity management, demand generation, and lead nurturing.
- Experience with Salesforce tech stack (administration, JavaScript, Lightning Design System, Apex, Visualforce).
- Experience with analysis/reporting tools such as Salesforce, SAS BI, MS BI, or Tableau.
- Salesforce certifications (e.g., Admin, Advanced Admin, Platform) preferred.
- Ability to diagram customer processes and recommend effective changes.
- Ability to manage multiple priorities in a dynamic, fast-paced environment.
- Strong communication skills (written, verbal, and presentation).
- Excellent organizational and time management skills.
- Salesforce.com or similar CRM proficiency.
- Understanding of customer and partner relationship strategies.
- Knowledge of the customer journey and ability to map touchpoints to the sales process.
- Basic understanding of API and REST.
- Basic knowledge of database architecture.
- Experience in ITIL or formal SDLC methodologies.
- Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
Experience with the sales process, cycles and methodology, including:
- Familiarity with Salesforce Industries OmniStudio Framework.
- Experience migrating Salesforce orgs or deploying FSC in a banking or financial institution.
- Account/territory management
- Opportunity management
- Contact management
- Business development
- Professional services
- Partner management
- Technical consulting
- Service engineering
Experience with marketing activity, including:
- Demand generation
- Lead nurturing
- Customer profiling
- Social & digital media
- Campaign influence tracking
Competencies:
- Business insight
- Cultivates innovation
- Drives results
- Makes sound decisions
- Being a brand champion
- Collaborates
- Communicates effectively
- Customer focus
- Being Authentic
- Emotional Intelligence
- Self development
- Being flexible and adaptable
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at [email protected].
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
Top Skills
What We Do
Midland States Bancorp, Inc. is a community-based financial holding company headquartered in Effingham, Illinois, and is the sole shareholder of Midland States Bank.
Midland provides a full range of commercial and consumer banking products and services, business equipment financing, merchant credit card services, trust and investment management, and insurance and financial planning services.
As a community banking institution, Midland prides itself on establishing and maintaining excellent relationships with its customers and is committed to serving the financial needs of its communities.
Equal Opportunity Employer. Equal Housing Lender. NMLS #411141. Member FDIC.
