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The Role
The Senior Solutions Engineer will drive technical strategy for enterprise opportunities, delivering solutions, leading deployments, and ensuring customer success in biometric security.
Summary Generated by Built In
Senior Sales Engineer (Biometric Access Control & Watchlist Alerting)
Seattle, WA (Headquarters) | SAFR from RealNetworks
Please be willing to work in Pioneer Square, Seattle, WA
Company Overview
SAFR from RealNetworks is a unified ecosystem of face-based computer vision solutions designed for real-world performance. Built on decades of innovation in AI and digital media, SAFR delivers industry-leading biometric access control, watchlist alerting, and intelligent video surveillance technologies that help enterprises enhance security, safety, and operational efficiency.
RealNetworks is a U.S.-based private company with a global footprint, committed to deploying responsible, high-performing computer vision solutions at scale.
Position Overview
SAFR is seeking a Senior Sales Engineer to accelerate growth of the SAFR™ product line across biometric access control, facial recognition watchlist alerting, and intelligent camera solutions.
This is a highly strategic, customer-facing role based at SAFR’s Seattle headquarters. You will serve as the technical driver for large enterprise opportunities—delivering compelling demonstrations, designing customer architectures, leading proof-of-concept deployments, and acting as a trusted advisor throughout the full customer lifecycle.
The role is approximately 80% pre-sales execution and 20% post-sales technical account leadership, ensuring strategic customers achieve long-term success with SAFR deployments in the field.
This position is ideal for someone who thrives at the intersection of technical depth, executive-level communication, and enterprise deal strategy.
What You’ll Do
RealNetworks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We participate in E-Verify.
Salary range for this position: 110,000 to 150,000 annually
Seattle, WA (Headquarters) | SAFR from RealNetworks
Please be willing to work in Pioneer Square, Seattle, WA
Company Overview
SAFR from RealNetworks is a unified ecosystem of face-based computer vision solutions designed for real-world performance. Built on decades of innovation in AI and digital media, SAFR delivers industry-leading biometric access control, watchlist alerting, and intelligent video surveillance technologies that help enterprises enhance security, safety, and operational efficiency.
RealNetworks is a U.S.-based private company with a global footprint, committed to deploying responsible, high-performing computer vision solutions at scale.
Position Overview
SAFR is seeking a Senior Sales Engineer to accelerate growth of the SAFR™ product line across biometric access control, facial recognition watchlist alerting, and intelligent camera solutions.
This is a highly strategic, customer-facing role based at SAFR’s Seattle headquarters. You will serve as the technical driver for large enterprise opportunities—delivering compelling demonstrations, designing customer architectures, leading proof-of-concept deployments, and acting as a trusted advisor throughout the full customer lifecycle.
The role is approximately 80% pre-sales execution and 20% post-sales technical account leadership, ensuring strategic customers achieve long-term success with SAFR deployments in the field.
This position is ideal for someone who thrives at the intersection of technical depth, executive-level communication, and enterprise deal strategy.
What You’ll Do
- Partner with Sales to own the technical strategy for large, complex enterprise opportunities—from discovery through technical win and close.
- Deliver polished, high-impact solution demonstrations that differentiate SAFR in competitive evaluations.
- Design end-to-end architectures integrating SAFR software with customer security ecosystems.
- Lead proof-of-concept deployments in customer environments, ensuring success criteria alignment.
- Act as escalation point for strategic customer deployments, resolving field issues quickly.
- Perform regular technical account reviews to ensure systems meet expectations.
- Support distributors and integrators through partner enablement and training.
- Travel 30–60% regionally to support customers and key deployments.
- 4-7+ years in Sales Engineering / Pre-Sales Engineering within physical security, access control, or video surveillance industries.
- Proven success supporting enterprise-level sales cycles and strategic customer engagements.
- Strong familiarity with Video Management Systems (VMS): Genetec, Milestone, Avigilon, or equivalent.
- Strong familiarity with Physical Access Control Systems (PACS): LenelS2, AMAG, Software House, Genetec, or equivalent.
- Exceptional communication skills, able to translate technical solutions into business outcomes.
- Entrepreneurial mindset, comfortable thriving in high-growth environments.
RealNetworks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We participate in E-Verify.
Salary range for this position: 110,000 to 150,000 annually
Top Skills
Biometric Access Control
Physical Access Control Systems
Video Management Systems
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The Company
What We Do
Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives. SAFR® (safr.com) is the world's premier facial recognition platform for live video. Leading in real-world performance and accuracy as evidenced in testing by NIST, SAFR enables new applications for security, convenience, analytics, and powers StarSearch by Real and RealPlayer 20/20 (real.com). Kontxt™ (kontxt.com) is the foremost platform for categorizing A2P messages to help mobile carriers build customer loyalty and drive new revenue through text message classification and antispam.
