Senior Solutions Engineer – Networking

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

Position requires applicant to be on-site/hybrid in our office located in Saratoga Springs, NY

Position Summary

The Senior Solutions Engineer – Networking serves as a trusted technical advisor to both customers and the cb20 sales organization, helping clients identify and implement technology solutions that achieve their desired business outcomes. This role combines consultative solution engineering, enterprise architecture, project support, and technical leadership.

The primary practice area is enterprise networking, with broad knowledge of cloud services, data center infrastructure, cybersecurity, and modern IT architectures. The successful candidate will collaborate closely with Sales Executives, delivery engineers, project managers, channel partners, OEMs, and Technology Service Providers (TSPs) to design, position, and successfully implement customer solutions.

In addition to supporting customer engagements, this individual will provide technical leadership to the Strategic Solution Engineering organization by evaluating emerging technologies, strengthening partner relationships, expanding the cb20 solution catalog, and mentoring fellow engineers and sales professionals.

Essential Responsibilities

Presales Solution Engineering

• Partner with Sales Executives to discover customer business requirements and translate them into technical solutions that align with strategic business objectives.
• Serve as the primary technical advisor throughout the sales cycle for prospective and existing enterprise customers.
• Build and maintain trusted, long-term customer relationships through consultative engagement.
• Conduct customer discovery sessions, technical workshops, demonstrations, and solution presentations.
• Develop high-level solution architectures that balance performance, scalability, security, resiliency, and cost.
• Prepare technical proposals, responses to RFPs/RFIs, statements of work support, and Bills of Materials (BOMs).
• Clearly articulate the business value and technical advantages of recommended solutions.

Solution Design & Implementation Support

• Design enterprise networking solutions that meet customer technical and business requirements.
• Provide technical oversight during project implementation to ensure deployed solutions align with approved architecture.
• Collaborate closely with Delivery Engineers and Project Managers throughout implementation.
• Perform technical knowledge transfer and mentoring for implementation teams.
• Assist with troubleshooting complex implementation challenges as needed.
• Maintain accurate and complete technical documentation, including network diagrams, implementation guidance, customer documentation, and knowledgebase articles within IT Glue and other approved cb20 platforms.

Technical Leadership

• Serve as a subject matter expert for enterprise networking technologies.
• Evaluate emerging technologies and recommend additions or enhancements to the cb20 solution catalog.
• Build and maintain strong relationships with strategic technology partners, OEMs, distributors, and Technology Service Providers (TSPs).
• Share technical knowledge through internal training sessions, documentation, mentoring, and sales enablement.
• Support the Presales Engineering and Sales teams by identifying new technologies, solution opportunities, and best practices that align with the cb20 technology portfolio.
• Maintain assigned technical certifications and continuously expand professional expertise.

Technical Expertise

The successful candidate should possess deep expertise in enterprise networking technologies, including:

• Campus switching and routing
• Data center networking
• Core network architecture
• Enterprise WAN
• SD-WAN
• Firewall technologies
• Network security architecture
• Wireless LAN (WLAN) design
• Border Gateway Protocol (BGP)
• Routing protocols
• Network segmentation
• High availability and resiliency
• Network monitoring and management platforms

Working knowledge of the following technologies is also expected:

• Cloud networking (AWS, Microsoft Azure, Google Cloud Platform)
• Hybrid cloud architectures
• Cybersecurity frameworks and technologies
• Identity and access management
• Data center infrastructure
• Collaboration with Technology Service Providers (TSPs)
• OEM partner technologies

Required Qualifications

Education

• Bachelor's degree in Computer Science, Network Engineering, Information Technology, Information Security, or a related discipline.
• Equivalent professional experience may be considered.

Experience

• Minimum of seven (7) years of progressive experience in enterprise networking.
• Minimum of three (3) years serving as a Network Architect, Senior Network Engineer, or Presales Solutions Engineer supporting multiple enterprise organizations.
• Demonstrated experience supporting technical sales engagements, enterprise solution design, and customer presentations.
• Experience working with channel partners, OEMs, and technology vendors.

Preferred Certifications

One or more advanced networking certifications from strategic technology partners are strongly preferred, including:

• Cisco: CCIE, CCDE, CCNP Enterprise, or CCNA
• Fortinet: FCX, FCSS, or FCP (or the equivalent NSE certifications)
• Arista: ACE-E, ACE-P, or ACE-S
• HPE Aruba Networking: Professional- or Expert-level Aruba Networking certifications
• Juniper Networks: JNCIE-ENT, JNCIP-ENT, or JNCIS-ENT

Equivalent expert-, professional-, or specialist-level certifications from other strategic networking, security, or cloud infrastructure partners may also be considered.

Core Competencies

• Consultative solution selling
• Enterprise network architecture and design
• Executive level communication and presentation skills
• Technical leadership and mentoring
• Customer relationship management
• Analytical thinking and problem solving
• Proposal development and solution documentation
• Project collaboration
• Time management and organization
• Active listening
• Strong written and verbal communication
• High attention to detail

Software Skills

• Strong proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Microsoft Visio for network architecture diagrams, solution design, and technical documentation
• Experience using AutoTask for project, service, customer relationship, and opportunity management
• Experience using D-Tools for solution design, proposal generation, and documentation
• Experience using IRIS for solution configuration, quoting, and internal business processes
• Experience using IT Glue for technical documentation, knowledge management, configuration documentation, and customer documentation
• Ability to quickly learn and effectively utilize new software platforms and technical tools as required

Working Conditions

Work Schedule

• Full-time, 40 hours per week.
• Additional hours may be required based on customer engagements, project deadlines, and departmental needs.

Travel

• 25–50% local travel.
• Occasional overnight and long-distance travel to support customer engagements, project implementations, partner meetings, training events, and industry conferences.

Company Standards

• Adhere to all policies, procedures, and standards outlined in the cb20 Company Manual.
• Maintain assigned technical certifications and complete ongoing professional development.
• Represent cb20 professionally with customers, partners, vendors, and fellow team members.
• Demonstrate integrity, accountability, teamwork, and a commitment to delivering exceptional customer experiences.

Success in This Role

A successful Senior Solutions Engineer – Networking consistently:

• Serves as a trusted technology advisor to customers and the cb20 sales organization.
• Partners effectively with Sales Executives to drive revenue growth through consultative, solution-based selling.
• Designs innovative, scalable, secure, and financially sound technology solutions aligned with customer business objectives.
• Supports successful project delivery through collaboration with implementation teams and project managers.
• Continuously expands the cb20 solution catalog through research, certification, partner engagement, and evaluation of emerging technologies.
• Mentors engineering and sales teams by sharing technical knowledge, best practices, and solution expertise.
• Maintains accurate documentation and contributes to the continual improvement of cb20's Strategic Solution Engineering practice.