Senior Solutions Consultant

Who We're Looking For

Zendesk is driven by a core purpose: to simplify business and make it easy for companies and customers to connect, powering exceptional service globally.
 

As a Senior Solutions Consultant in Singapore, you will be the technical anchor for our growth in Asia. This role is for a highly strategic problem-solver who can translate complex business challenges into elegant, tangible technical solutions for Enterprise clients and across all segments. You'll join a positive, collaborative, and fluid culture that prioritizes belonging, continuous learning, and work-life balance. We invite you to be the trusted advisor who guides C-level executives toward transformative business outcomes.

What You'll Be Doing

This role requires a blend of technical expertise, sales acumen, and consultative leadership across commercial, mid-market, and Enterprise segments. You will:

• Be the Technical Partner: Serve as the primary technical partner for Account Executives throughout the entire sales cycle, focusing on commercial opportunities across the ASIA region.

• Lead Discovery: Lead deep-dive technical and business discovery sessions to fully understand complex customer workflows, current technology environments, and key business objectives.

• Design & Articulate Solutions: Design and articulate tailored Zendesk solutions, creating and delivering compelling demonstrations and presentations that address specific customer pain points for executives, directors, and technical stakeholders.

• Own the Evaluation Cycle: Take full ownership of the technical execution and management of customer evaluation pilots and Proof of Concepts (POCs), ensuring successful validation of the proposed solution.

• Respond Strategically: Respond thoroughly and accurately to technical questionnaires (RFIs/RFPs), mapping customer requirements directly to Zendesk's architecture and capabilities.

• Drive Internal Feedback: Act as a critical feedback loop, communicating valuable customer and competitive insights back to our Product, Marketing, and Engineering teams to influence future product development.

What You Bring to the Role

Basic Qualifications

• 5+ years of progressive success in a customer-facing Pre-Sales, Solutions Consulting, or Technical Consulting role, with demonstrable experience engaging and closing large, complex Enterprise deals in a SaaS environment.

• Measurable Presentation Skills: Proven ability to create and deliver technical presentations and highly customized product demonstrations to executive-level and director-level audiences.

• Technical Proficiency: Demonstrated technical understanding and practical experience with foundational web technologies, including HTML, CSS, JavaScript, JSON, and API principles (REST/GraphQL).

• Problem-Solving: Strong analytical and creative problem-solving skills, with a track record of successfully translating complex business needs into specific, viable technical solution designs.

Preferred Qualifications

• Domain Knowledge: Significant experience working with or selling solutions related to Customer Service/CX Software, IT Service Management (ITSM), or related contact center technologies.

• Emerging Technology Awareness: Familiarity with the strategic application of emerging customer experience technologies, such as Generative AI and advanced automation tools, specifically within a customer service or contact center context.

• Consulting Background: Previous consulting or implementation experience with large-scale, enterprise-class software deployments.

• Collaborative Design: Experience in facilitating or moderating collaborative problem-solving sessions (e.g., Design Thinking workshops, value engineering sessions).

• Regional Expertise: Professional working proficiency in an additional ASEAN language (e.g., Bahasa Indonesia, Malay, Tagalog, Thai) is highly preferred.

• Travel Readiness: Willingness and ability to travel regionally as needed to support customer engagements.

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The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.