Senior Solutions Consultant

Patsnap is an AI-powered SaaS platform that transforms the way global businesses innovate and collaborate across IP and R&D teams. Our connected innovation intelligence product suite helps 12,000+ customers worldwide bring new inventions to market faster. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead.

We have a vibrant and diverse team with offices in Toronto, London, Beijing, Shanghai, Suzhou, and Singapore. Our hyper-growth trajectory is powered by our people, and we are proud of our company vision, values, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

This is a completely remote position as we do not have offices in the US. Candidates located in the East Coast operating in Eastern Standard Time (EST) zone are strongly preferred.

Role Summary

As a Senior Solutions Consultant in the Client Growth department, you will be integral to supporting the company’s biggest opportunities by collaborating closely with our sales team. You will engage with the world’s top R&D spenders and law firms, offering tailored solutions to help them maximize the potential of Patsnap’s platform. This role is critical in driving growth and long-term success by aligning technical capabilities with client business needs, directly impacting the success of high-value clients.

What You'll Be Doing

• Partner with the sales team on high-profile opportunities, providing technical expertise to secure key accounts
• Understand and analyze clients’ R&D, IP, and innovation challenges to design customized solutions that leverage Patsnap’s platform
• Maintain deep knowledge of Patsnap’s product features, industry trends, and broader market insights, serving as a trusted advisor to clients
• Ensure client success and retention by providing expert consultations and supporting the effective deployment of new platform features
• Collaborate with engineering teams to resolve any technical challenges swiftly and maintain a seamless client experience
• Lead workshops, webinars, and training sessions to educate clients on best practices for leveraging our platform to drive innovation and manage IP
• Identify and drive upselling and cross-selling opportunities, expanding platform usage within existing client accounts

About You

• A Bachelor’s degree in Engineering, Science, Business, or a related field. An advanced degree is a plus
• 5+ years of experience in solutions consulting, sales engineering, or a similar role, ideally in the software or information services industry
• Demonstrated expertise in intellectual property management, R&D processes, and innovation workflows
• Proven ability to work alongside sales teams on high-value deals, especially with large global organizations or major R&D investors
• Exceptional communication skills with a strong ability to translate complex technical solutions into business value
• Experience with SaaS platforms, preferably related to R&D, IP, or innovation management
• A track record of building rapport with key stakeholders and providing excellent client service

What You'll Love

• Unlimited vacation
• 2 volunteer days for community volunteering 
• Health and dental benefits for you and your dependents from day one
• 401K matching
• Remote work environment + WFH stipend for your home office set-up
• 24/7 employee assistance program which provides access to virtual healthcare, therapy, financial and legal assistance, wellness counselling and resources for family support. 
• Joining a forward-thinking team that genuinely cares and wants you to succeed 

Our Values

• Integrity: We are fair and transparent in everything we do and hold each other accountable for our actions.
• Leadership: We lead by example and inspire each other to reach for new heights.
• Openness: We are open and honest and share our ideas with care and consideration.
• Growth: We are lifelong learners who choose resilience and grit over defeat.
• Innovation: We seek out new ways to solve problems and don’t stop until we’ve created a higher standard.
• Customer: Our customer is at the center of everything we do. Their success is our success.

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws.

Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [email protected] so we can best support you.