Kore.ai is a globally recognized leader in the conversational, generative and agentic AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s goal is to empower businesses with effective, simple and responsible AI solutions that create engaging interactions. sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.
Kore.ai is one of the fastest growing AI companies globally. We are recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.
Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai supports customers globally across offices in Orlando, Hyderabad, New York, London, Germany, Dubai Frankfurt, Tokyo and Seoul.
We’re reshaping the way companies harness the power of AI, simplifying and enhancing accessibility. Work alongside some of the brightest minds in the industry to pioneer safe, reliable solutions. Join the Kore.ai team and help companies of all sizes simplify the adoption of advanced AI solutions responsibly.
POSITION / TITLE: SENIOR SOLUTIONS CONSULTANT
POSITION SUMMARY:
The Senior Solutions Consultant serves as the trusted business advisor for enterprise customers throughout their AI transformation journey. This role works directly with executive sponsors, business owners, and delivery teams to define business priorities, build AI roadmaps, and ensure solutions deliver measurable business value.
Acting as the bridge between business strategy and technical delivery, the Senior Solutions Consultant is responsible for aligning customer objectives with project scope, budget, timelines, and expected outcomes. Success in this role requires strong consulting skills, executive presence, business analysis expertise, and the ability to influence stakeholders while driving delivery to successful completion.
LOCATION: REMOTE US
RESPONSIBILITIES:
Customer Leadership● Build trusted relationships with executive sponsors and business stakeholders.
● Lead discovery workshops to understand business goals, pain points, and opportunities.
● Develop AI roadmaps that align customer priorities with business value and implementation readiness.
● Guide customers through prioritization decisions based on ROI, budget, timelines, and strategic objectives.
● Manage customer expectations and communicate project status, risks, and tradeoffs throughout the engagement.
Business Analysis & Solution Definition● Gather, analyze, and document business and functional requirements.
● Map current and future-state business processes and customer journeys.
● Translate business objectives into user stories, acceptance criteria, and implementation requirements.
● Partner with Forward Deployed Engineers to ensure solutions meet both business and technical objectives.
Delivery & Commercial Accountability● Partner with Project Managers to ensure projects remain aligned with scope, budget, timelines, and customer goals.
● Assess the business impact of scope changes and new requirements.
● Help customers make informed tradeoff decisions when priorities, budgets, or timelines change.
● Support project planning, estimation, change requests, and phased delivery strategies.
● Identify opportunities to expand customer value through future AI initiatives.
Customer Adoption & Success● Lead User Acceptance Testing (UAT) and business validation activities.
● Support training, business readiness, and organizational adoption.
● Define success metrics and measure business outcomes following implementation.
● Conduct executive business reviews and recommend continuous improvements.
QUALIFICATIONS / SKILLS REQUIRED:
- Minimum 8 years of Business Analysis, Solution Consulting, or Professional Services experience required.
- Experience with SaaS platforms, enterprise applications, and Agile delivery methodologies required.
- Exceptional communication, facilitation, and executive presentation skill required.
- Strong business process analysis and requirements management experience required.
- Ability to influence stakeholders and drive consensus across business and technical teams required.
- Understanding of agentic system architectures, including experience mapping interaction flows, defining LLM tool integrations, and solutioning for business constraints (latency, cost, and PII protection) required.
- Proven success leading enterprise software implementations in customer-facing roles required.
- Experience facilitating executive workshops and managing complex stakeholder relationships required.
- Ability to travel frequently required.
- Familiarity with AI, Generative AI, conversational AI, or intelligent automation solutions is highly preferred.
- Experience delivering AI or digital transformation initiatives preferred.
- Industry expertise in healthcare, financial services, retail, insurance, or telecommunications preferred.
- CBAP, PMI-PBA, CSPO, or similar business analysis or Agile certifications preferred.
EDUCATION QUALIFICATION:
- Bachelors degree required
Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $140,000 - $155,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.
Skills Required
- Minimum 8 years of Business Analysis, Solution Consulting, or Professional Services experience
- Experience with SaaS platforms, enterprise applications, and Agile delivery methodologies
- Exceptional communication, facilitation, and executive presentation skills
- Strong business process analysis and requirements management experience
- Ability to influence stakeholders and drive consensus across business and technical teams
- Understanding of agentic system architectures, including mapping interaction flows, defining LLM tool integrations, and solutioning for latency, cost, and PII protection
- Proven success leading enterprise software implementations in customer-facing roles
- Experience facilitating executive workshops and managing complex stakeholder relationships
- Ability to travel frequently
- Bachelor's degree
- Familiarity with AI, Generative AI, conversational AI, or intelligent automation solutions
- Experience delivering AI or digital transformation initiatives
- Industry expertise in healthcare, financial services, retail, insurance, or telecommunications
- CBAP, PMI-PBA, CSPO, or similar business analysis or Agile certifications
Kore.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kore.ai and has not been reviewed or approved by Kore.ai.
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Fair & Transparent Compensation — Pay is characterized as fair or competitive in certain roles, with particular strength noted in senior U.S. go-to-market positions. Pay-and-benefits sentiment also trends toward the middle-to-okay range rather than uniformly negative.
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Healthcare Strength — Health insurance is portrayed as strong in the limited U.S. benefits snapshots available. Core medical coverage is presented as a clear bright spot where details are provided.
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Parental & Family Support — Paid parental leave is presented as comparatively strong, with maternity and paternity leave described as meaningful. Family-related time-off support is one of the more consistently specified benefits elements.
Kore.ai Insights
What We Do
Digital future is headed where convenience and speed coexist with personal and human touch. People should be able to communicate with companies, systems and smart machines in the same way they’d talk to friends and colleagues. Kore.ai strives to achieve this with its unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation of human-to-machine interactions, in the form of virtual assistants, for the greater good of our customers and their employees. We are constantly in search of people who share this vision and are fired by values that we believe are at the core of everything we do: an obsession to achieve client success through understanding and empathy, turning every challenge as an opportunity to innovate, a culture of openness, the willingness to embrace bold ideas; and being a trailblazer when it comes to trying, failing (fast) and learning to succeed. A reason why reputed analyst firms like Gartner, Forrester, IDC, ISG, Everest Group, Celent, and more have recognized as a Market Leader. It is not worth living if you are not having some fun – Kore.ai has everything you need to make your career successful, purposeful, and happy. Because digital experiences of today will eventually manifest as conversational interactions and transform the way enterprises interact with their customers, partners and employees, we have every reason to believe you can make a difference.
