Senior Solutions Consultant - Post Sales

We are the worldwide leader in integrated risk and compliance management software and services. Our solutions are informed, driven and refined by direct feedback from our customers, the industry’s largest community of risk and compliance technology users. Managing this full range of risks requires an integrated, holistic approach; one that provides a complete picture and enables a comprehensive approach to risk identification and mitigation. Our solutions are built to work in concert and help make organisations more resilient.
As a Senior Solutions Consultant and member of the Professional Services Organisation, you will help NAVEX’s customers realise the potential impact of our risk and compliance management solutions and services, specifically in Integrated Risk Management (IRM). You will work directly with our current and prospective customers post sale to assess the potential impact of NAVEX’s solution, identify specific business requirements and successfully implement our solution for these organization.

What you’ll get: 

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Work directly with our customers to evaluate existing systems, process and/or user needs to analyse, recommend, design and implement best-practises associated to NAVEX IRM application

• Manage multiple projects and responsibilities simultaneously and consistently

• Analyse and map customer business requirements to implementation objectives and the defined Scope of Work

• Act as a liaison between Customer Education, Customer Support and Product Engineering to communicate and deliver accurate and thoroughly scoped business requirements

• Effectively report and communicate to project teams, including customer stakeholders and internal management teams

• Develop and maintain a deep understanding of the functional architecture of NAVEX’s IRM solution

• Develop and initiate project plans and customer documentation to increase effectiveness, awareness and adoption

• Present NAVEX’s products and services to customers while providing functional and technical expertise

• Utilise company Salesforce.com and Professional Service Automation tools to optimise Sales and Project Management activities

• 10 - 20% air travel, including overnight stays, may be required

What you’ll need:

• 5+ years of proven software solution implementation experience; risk and/or compliance management industry experience is a plus

• Experience and familiarity with business process management and implementing SaaS delivery models; creating comprehensive business process and/or training documentation

• Professional fluency in German 

• Strong analytical and decision-making ability

• Excellent organisational, communication and interpersonal skills to facilitate collaboration, and work cross functionally with a remote team and coordinate project escalations

• Self-motivated with the ability to work under tight deadlines and respond to changing business and technical environments

• Proven project management skills: strong project planning and scoping experience, ideally utilising Professional Service Automation programs

• Experience with suite of MS Office applications

• Strong presentation skills and experience conducting meetings/presentations using web tools (i.e. Microsoft Teams)

• Familiarity with HTML, browser-based technologies and Data Integration Services

• Ability to drive results through your job competencies of business requirements analysis, project management and product and industry knowledge (services)

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Our side of the deal: 

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals. 

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• Pay progression based on your performance.

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status.