Jobs at NAVEX

Manage enterprise accounts across the DACH market by prospecting, developing relationships, identifying cross-sell and upsell opportunities, delivering SaaS demonstrations, conducting consultative discovery, maintaining a strong pipeline, forecasting accurately, negotiating, and closing deals. The role requires German and English fluency, enterprise B2B SaaS sales experience, Salesforce proficiency, and up to 50% travel.

Own FP&A for COGS, Product and Engineering, IT, Information Security, and Facilities. Lead budgeting, forecasting, monthly variance analysis, driver-based modeling, scenario analysis, ROI cases, resource planning, and CapEx strategy. Prepare financial narratives and operating review materials for executive and board audiences, partner with business leaders, and improve FP&A models and reporting processes using Planful, NetSuite, and Excel.

Leads NAVEX’s global tax function, including U.S. and international tax compliance, tax strategy, ASC 740 provisions, indirect tax, transfer pricing, audits, and tax risk management. Partners with executive leadership on international expansion, transactions, legal entity design, and tax-sensitive decisions. Oversees external advisors, modernizes tax processes and controls, develops tax professionals, and advises the CFO, CEO, and Board on complex tax matters.

Build and manage Power BI dashboards, reports, semantic models, and golden datasets. Develop measures, reporting tools, and data visualizations using Power Query and DAX. Support analytics teams across departments, automate deliverables, and translate business data into actionable insights. The role requires collaboration with stakeholders, strong analytical and problem-solving skills, and experience working with data from systems such as Salesforce and Snowflake.

Lead the customer experience strategy and operating model for SMB and Mid-Market customers. Build scalable digital, pooled, and high-touch engagement programs; improve adoption, retention, customer health, renewals, and expansion readiness. Develop CX leaders and teams, standardize lifecycle processes, optimize Gainsight and CRM capabilities, apply analytics and AI, and partner cross-functionally to improve productivity, personalization, and cost-to-serve.

Provides frontline technical support through tickets, calls, and email; resolves customer system issues, manages escalations, documents solutions, trains customers and internal teams, communicates technical information, identifies product improvements and upsell opportunities, and collaborates cross-functionally to meet customer objectives.

Drive enterprise B2B SaaS sales in Japan through prospecting, customer relationship development, cross-selling, consultative discovery, product demonstrations, pipeline management, forecasting, negotiation, and deal closure. The role targets large enterprise customers, requires fluent Japanese and English, and involves partnering with marketing, solutions engineering, product specialists, and sales leadership. It also includes customer implementation support, ongoing product training, and quota attainment.

Manages a portfolio of enterprise SaaS customers, serving as a trusted executive advisor and guiding onboarding, adoption, optimization, renewal, and expansion readiness. Coordinates sales, product, services, support, and leadership teams; monitors customer health, satisfaction, engagement, and business outcomes; communicates customer insights to influence product improvements; and drives advocacy, retention, and proactive risk mitigation.

Own general ledger activities, journal entries, reconciliations, supporting schedules, and monthly, quarterly, and annual close processes. Analyze financial accounts and transactions, support US GAAP research and technical accounting, maintain internal controls, coordinate audits, and improve accounting processes. Collaborate with Finance, Accounts Payable, Procurement, Tax, Facilities, and other teams while mentoring accounting staff and using automation and AI-enabled tools to improve efficiency.

Handle confidential inbound workplace concern and ethics hotline calls from reporters worldwide. Guide callers through structured interviews, accurately document report details, maintain strict confidentiality, and deliver empathetic customer service. The role requires emotional resilience, sound judgment, multitasking, schedule flexibility for 24/7 operations, and comfort using Microsoft Office and proprietary software. This is a remote position requiring a secure workspace, reliable internet, bilingual communication ability, and at least 35 WPM typing speed.

Handle confidential workplace-concern and ethics hotline calls, guide reporters through structured interviews, accurately document reports, protect sensitive information, and deliver compassionate customer service. The role requires emotional resilience, schedule flexibility for 24/7 operations, weekend availability, accurate multitasking, and remote work from a secure home office.

Manage strategic enterprise customer accounts, serving as a trusted executive advisor and coordinating onboarding, adoption, optimization, renewal, and expansion readiness. Monitor customer health, satisfaction, engagement, and business outcomes while driving retention and advocacy. Lead cross-functional account strategies, communicate customer insights to product teams, mitigate risks, and use lifecycle analytics and AI-enabled approaches to anticipate customer needs.

Own SMB sales quotas by prospecting, generating and qualifying opportunities, leading discovery and product demonstrations, managing high-volume sales cycles, maintaining pipeline hygiene, forecasting accurately, and partnering cross-functionally to close new business and grow existing relationships.

Own an enterprise territory and win new-logo customers through outbound prospecting, executive relationship building, account-based selling, and complex SaaS sales cycles. The role requires developing strategic territory plans, managing multi-stakeholder negotiations, applying sales methodologies such as Sandler, Challenger, Miller Heiman, and MEDDPICC, maintaining Salesforce forecasts, building quantified business cases, and consistently exceeding revenue targets.

Leads enterprise strategy and transformation initiatives through market, customer, financial, and operational analysis; develops business cases, tracks strategic KPIs, and translates insights into executive recommendations. Structures transformation workplans, governance, milestones, and success measures while managing risks, dependencies, stakeholder alignment, and cross-functional execution. Partners with senior strategy leaders and balances analytical problem-solving with hands-on delivery.

Develop and maintain NAVEX’s full-stack, multilingual website using Sanity CMS, Hugo, React, Node.js, and modern web technologies. Responsibilities include building accessible and performant experiences, developing APIs and integrations, managing Netlify deployments, supporting content editors, improving SEO, troubleshooting cross-stack issues, conducting code reviews, documenting development, and collaborating with design, content, and engineering teams.

Leads enterprise strategy, growth, value-creation, and corporate development initiatives in partnership with the Chief Strategy Officer and senior leaders. Owns complex cross-functional programs, synthesizes market, customer, financial, and operational insights, prepares executive and board materials, evaluates investments and partnerships, and drives strategic recommendations through execution. The role requires strong judgment, communication, stakeholder influence, and comfort operating independently in ambiguous, fast-paced environments.

Own an enterprise territory and win new business by prospecting, building executive relationships, managing complex SaaS sales cycles, developing business cases, negotiating with stakeholders, forecasting accurately in Salesforce, and exceeding revenue targets. The role requires strategic account planning, structured sales methodologies, MEDDPICC qualification, and collaboration with BDRs, Marketing, Solutions Engineering, Product Specialists, and executive sponsors.

Own and coordinate multiple customer software implementation projects from planning through completion. Responsibilities include establishing timelines, tracking deliverables, coordinating internal and external resources, configuring proprietary software, leading online customer meetings and training, maintaining project records, forecasting completion, and reporting project status. The role requires strong Japanese and English communication, customer relationship management, attention to detail, and the ability to meet deadlines in a hybrid, collaborative environment.

Supports customers implementing NAVEX risk and compliance solutions by assessing business needs, mapping requirements, designing best-practice solutions, coordinating cross-functional project teams, and presenting technical and functional recommendations. The role manages multiple implementation projects, documents processes and training, communicates project status, and uses Salesforce and professional services automation tools. Hybrid work and 10%–15% air travel may be required.