Jobs at NAVEX

Develop, deliver, and support custom web interfaces and tailored customer services. Responsibilities include producing web code and graphics, evaluating requests, analyzing and uploading customer data, managing multilingual content, providing technical support, and administering backend systems. The role requires collaboration with internal teams, customer interaction, deadline management, and Japanese fluency with English proficiency.

Develop and maintain NAVEX’s full-stack website using React, Node.js, Sanity CMS, Hugo, and headless architecture. Responsibilities include building accessible and performant experiences, managing APIs and integrations, maintaining Netlify deployments, improving SEO, conducting code reviews, troubleshooting across the stack, documenting work, and collaborating with content, design, and development teams.

Generate new business opportunities through outbound prospecting, cold calling, email, phone, and chat. Qualify prospects, book meetings, maintain Salesforce records, nurture leads, and meet monthly quotas. The role requires engaging executive decision-makers, learning NAVEX’s risk and compliance solutions, and developing territory pipelines. Fluency in Spanish and proficiency in English are required, along with sales aptitude, resilience, communication skills, and comfort using sales enablement and emerging AI technologies.

Manage a portfolio of strategic enterprise customers, serving as an executive trusted advisor and driving onboarding, adoption, value realization, retention, renewal, and expansion readiness. Coordinate sales, product, services, support, and leadership teams; monitor customer health, engagement, adoption, and outcomes; communicate customer insights to influence product improvements; and promote advocacy through references, case studies, advisory boards, and speaking opportunities.

Handle confidential workplace concern reports through inbound calls, guiding reporters through structured interviews and accurately documenting details. Provide empathetic, high-quality customer service while maintaining strict confidentiality and exercising sound judgment. The role requires emotional resilience, schedule flexibility for 24/7 operations, accurate typing and multitasking, software proficiency, and adaptability in a remote contact center environment.

Generates qualified B2B sales leads through outbound prospecting, cold calling, email, phone, and chat. Assesses prospect fit, books meetings, maintains Salesforce records, nurtures prospects, and meets monthly quotas. The role requires learning NAVEX’s risk and compliance solutions, communicating with executive decision-makers, and using sales enablement tools to build pipeline and support new business growth.

Own and coordinate multiple customer software implementation projects from planning through completion. Responsibilities include establishing timelines, tracking deliverables, coordinating internal and external resources, configuring proprietary software, leading online customer meetings and training, maintaining project records, forecasting completion, and reporting project status. The role requires strong Japanese and English communication, customer relationship management, attention to detail, and the ability to meet deadlines in a hybrid, collaborative environment.

Generates qualified B2B sales leads through outbound prospecting, cold calling, email, phone, and chat. Assesses prospect fit, maintains pipeline activity, exceeds monthly quotas, documents leads in Salesforce, nurtures prospects, and engages executive-level decision makers. The role requires learning NAVEX’s risk and compliance solutions, applying sales messaging, managing territories, and using sales enablement tools and emerging AI technologies.

Own the vision, roadmap, strategy, and delivery for NAVEX’s data and analytics portfolio, including Power BI reporting and a unified data model. Lead product managers, drive customer discovery and competitive research, prioritize investments, manage cross-team dependencies, and establish measurable outcomes. Partner with Engineering, Design, Sales, Marketing, Customer Success, Operations, and Finance to deliver scalable analytics, AI-enabled experiences, successful launches, adoption, retention, and growth.

Guides customers through NAVEX software implementations from discovery and requirements gathering through configuration, testing, deployment, and go-live. Manages project timelines, milestones, risks, communications, and cross-functional coordination while configuring solutions, documenting processes, presenting technical and functional guidance, and transitioning customers to support teams.

Leads enterprise strategy and transformation initiatives through market, customer, financial, and operational analysis; develops business cases, tracks strategic KPIs, and translates insights into executive recommendations. Structures transformation workplans, governance, milestones, and success measures while managing risks, dependencies, stakeholder alignment, and cross-functional execution. Partners with senior strategy leaders and balances analytical problem-solving with hands-on delivery.

Maintain and configure customer telephony programs, test international telephony connectivity and performance, validate calling plans, report test results, coordinate remediation, track issues, manage testing SLAs, and collaborate with vendors and internal teams on continuous improvements. The role also supports country-specific line testing, customer requirements gathering, and special projects in a hybrid environment.

Own mid-market B2B sales quotas across new business and expansion opportunities. Build pipeline, lead discovery, qualify complex deals, align stakeholders, present value, negotiate strategically, maintain deal momentum, and deliver accurate forecasts through disciplined CRM management. The role requires full-cycle quota-carrying sales experience, executive presence, strong prospecting skills, structured sales methodology knowledge, and experience with CRM and sales engagement platforms.

Supports approximately 5,000 SMB customers through phone, email, chat, and digital channels. Assists with onboarding, product usage, issue resolution, self-service resources, webinars, and customer education. Maintains knowledge-base content, promotes digital engagement programs, monitors customer inquiry trends, gathers feedback, and coordinates with internal teams to improve customer satisfaction, product adoption, and retention.

Manage multiple customer software implementation projects from initiation through completion. Responsibilities include setting expectations, tracking timelines and deliverables, coordinating internal and external resources, configuring proprietary software, conducting customer meetings and training, maintaining project records, forecasting completion, and providing status updates. The role requires strong customer relationship skills, organization, communication, attention to detail, German fluency, and the ability to manage concurrent projects within deadlines.

Develop and maintain NAVEX’s full-stack, multilingual website using Sanity CMS, Hugo, React, Node.js, and modern web technologies. Responsibilities include building accessible and performant experiences, developing APIs and integrations, managing Netlify deployments, supporting content editors, improving SEO, troubleshooting cross-stack issues, conducting code reviews, documenting development, and collaborating with design, content, and engineering teams.

Provides frontline support to customer administrators by answering product questions, assisting with system configuration, troubleshooting technical issues, managing escalations, and improving customer outcomes. The role requires diagnosing complex issues, identifying trends and root causes, collaborating across teams, creating knowledge resources, recommending scalable solutions, and mentoring peers. Candidates should have customer service and software support experience, CRM proficiency, training abilities, strong organization, and familiarity with Windows, Microsoft Office, and website functionality.

Leads enterprise strategy, growth, value-creation, and corporate development initiatives in partnership with the Chief Strategy Officer and senior leaders. Owns complex cross-functional programs, synthesizes market, customer, financial, and operational insights, prepares executive and board materials, evaluates investments and partnerships, and drives strategic recommendations through execution. The role requires strong judgment, communication, stakeholder influence, and comfort operating independently in ambiguous, fast-paced environments.

Own an enterprise territory and win new-logo customers through outbound prospecting, executive relationship building, account-based selling, and complex SaaS sales cycles. The role requires developing strategic territory plans, managing multi-stakeholder negotiations, applying sales methodologies such as Sandler, Challenger, Miller Heiman, and MEDDPICC, maintaining Salesforce forecasts, building quantified business cases, and consistently exceeding revenue targets.

Owns quota and full-cycle B2B sales for mid-market customers, including prospecting, discovery, pipeline strategy, stakeholder alignment, demonstrations, negotiations, forecasting, and CRM management. The role requires selling complex SaaS solutions, leading competitive opportunities, and consistently achieving targets. Fluency in Spanish and strong English proficiency are required, along with experience using Salesforce, Outreach, Sales Navigator, and structured sales methodologies such as MEDDPICC.