At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Context and Purpose:
At NICE, we protect people’s money, ensure their safety and improve their experiences. Many of the world’s leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. A fast growing business within NICE is the NICE Public Safety and Justice Line of Business, which develops state of the art solutions that integrate and put into context information from many sources to help emergency control rooms and investigation departments reconstruct and understand the who, what, when, where and why of an incident. This business also provides industry leading cloud solutions for the Criminal Justice market for the acquisition, management and analysis of digital evidence for over 3,000 public safety customers, including many major global cities.
A successful candidate will have the opportunity to become a key player in this rapidly growing business area.
This role requires work from a Secure Room located in the Hedge End office of NICE (near Southampton) – 5 days per week.
Scope:
We are looking for a talented professional services engineer to join our technology team. Primary focus will be on implementing the technical aspects of NICE product deployments and non-standard configuration requests as well as assisting product teams to successfully introduce new products/versions. Championing supportability and delivering preventative actions on behalf of our customers is also key.
This role is responsible for:
· Implementing and supporting custom deployments and integration of various NICE product suites for clients.
· Working on non-standard configuration requests, manual database and file manipulations and other advanced system adjustments.
· Working effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D. Taking into account technical and commercial relationships with end users, partners and service providers.
· Accurately tracking effort on tasks - recognizing scope and effort variances early, evaluating impact and raising issues as appropriate.
· Using best practice methods, quality standards, and guidelines on all project phases.
Key personal attributes:
· Comfort working as part of a distributed team
· Working with minimal guidance once trained
· Comfort communicating with customers at all levels
· Excellent written and verbal communications in English
· Excellent problem solver and ability to work under pressure
Education and experience:
Education
● Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred. However, suitable and demonstrable professional experience will also be considered.
Required experience:
· System/implementation engineering for complex data driven solutions
· Scripting (PowerShell / .Net / C#/Java, etc.)
· APIs (REST, SOAP) including interfacing with Postman or Fiddler
· Data handling, including RDBMS (MS SQL)
· Technical and analytical skills
· Windows server/client
· Efficient, effective and respectful communication skills both with customers and within internal departments. Including:
o Listening, ability to identify and validate assumptions.
o Ability to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
o Delivery of technical information (written and verbal) to customers of varying technical expertise and experience
o Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
o Multi-tasking and time-management to prioritize and switch between varied tasks
Ideal additional experience:
· Programming (e.g. C#)
· .Net framework
· MS Azure Cloud technologies (or equivalent)
· Policing or criminal justice sector within an IT environment
NOTE – Successful candidates will need to have been in the UK for 5 years and eligible for obtaining NPPV3 + Security Clearance.
Requisition ID: 11900
Reporting into: Manager, Solutions Delivery
Role Type: Individual
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Skills Required
- Experience in system or implementation engineering for complex data-driven solutions
- Scripting experience with PowerShell, .NET, C#, Java, or similar technologies
- Experience with REST and SOAP APIs, including Postman or Fiddler
- Data handling experience, including relational databases and Microsoft SQL Server
- Technical and analytical skills
- Windows Server and Windows client experience
- Strong written and verbal communication skills in English
- Customer communication and technical information delivery skills for audiences with varying technical expertise
- Methodical troubleshooting, issue diagnosis, and local reproduction skills
- Multitasking and time-management skills
- Bachelor's degree in Information Technology, Computer Engineering, or a related field
- Programming experience, such as C#
- .NET Framework experience
- Microsoft Azure Cloud technologies or equivalent experience
- Policing or criminal justice sector experience within an IT environment
- Five years of residence in the United Kingdom
- Eligibility to obtain NPPV3 and security clearance
NICE Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NICE and has not been reviewed or approved by NICE.
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Healthcare Strength — Benefits are described as broad and comprehensive, spanning medical, dental, vision, life, disability, and mental-health support. Added programs like FSA options and fitness stipends contribute to a well-rounded health and wellness offering.
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Retirement Support — A 401(k) is part of the package, sometimes paired with match details that are described as typical to stronger depending on role and time period. Employee stock participation is also positioned as an additional long-term wealth-building component for eligible roles.
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Flexible Benefits — Flexible work arrangements are emphasized, including hybrid setups and remote options for some roles. Flex scheduling, paid holidays, and paid sick time add to the perceived flexibility of the overall rewards package.
NICE Insights
What We Do
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com.
