This role will be responsible for assisting in shaping and delivering on the Health Data Fabric (HDF) vision anchored in Smile Digital Health’s FHIR platform. As a trusted Client Solutions Architect, you will help Clients and prospective customers understand the full breadth, technical and, business details of Smile’s solutions through the development of custom Proof of Concepts (PoC), presentations, demonstrations, architectural diagrams/documentation, customer specific requirements, and, support the development and response of RFPs, RFIs and similar solicitation documents by detailing the adoption and migration of a customer’s existing systems and data to the Smile platform.
Responsibilities:
- Act as a trusted technical advisor to prospect and assess existing customers by determining and analyzing complex technical product functionality gaps, and collaborating with various internal teams to develop solutions that meet customer expectations.
- Develop strong relationships with varying levels of strategic clients and maintain up-to-date knowledge of business objectives, vision and goals to determine client roadmap alignment with the Smile product roadmap.
- Proactively lead the customer on their buy Journey by understanding and anticipating their needs and pain points and offering impactful, persuasive solutioning.
- Provide scoping and sandbox environment support and substantiate business and technical solutions offered to existing and prospective clients.
- Collaborate with cross-functional teams to develop and demonstrate ROI based on technical product capabilities that align with client business objectives and goals.
- Creating high-level IT architecture specifications and design documents along with troubleshooting and resolving issues with design.
- Identify solutions for existing challenges or obstacles and anticipate potential future challenges.
- Support the design and migration of data to Smile’s platform while being sensitive to the customer’s business model and cultural transformation towards a Smile Health Data Fabric.
- Support and contribute to strategic customer proposals by preparing and delivering technical presentations explaining products and services to prospective strategic clients and on-going technical consultation.
- Participate in the development of product demos and POCs to highlight compelling Smile capabilities.
- Collaborate closely with the Sales team to develop and implement effective account management strategies by providing subject matter expertise on a customer’s current and prospective technical needs and determine how Smile’s solution(s) can meet their business goals and objectives.
- Act as a technical liaison between customers, service engineering teams, product teams and support to bring the voice of the customer to the Smile products.
- Rapidly develop and maintain a deep knowledge of Smile’s products, FHIR, market trends, customer environment and competitive landscape.
- Collaborate cross-functionally to continuously improve product, sales and marketing from a technical perspective.
Requirements:
- 7-10+ years of experience leading business development, technical sales and/or customer consulting as well as contributing to the system design or architecture (architecture, design patterns, reliability, and scaling) of new and current systems.
- Experience in healthcare, technology or a similar industry, is preferred.
- Professional software development experience is highly preferred.
- Significant hands-on experience in implementation and customer consulting.
- Experience building complex technology-based systems that have been successfully delivered to customers at scale.
- Ability to take a project from scoping requirements through the launch of the project.
- Excellent communication skills with the ability to explain complex technical software product features, technical designs, product strategy, and intended solutions.
- Demonstrate ability to present and influence all levels of an organization up to and including C-level/Executive level.
- Previous experience leading and/or senior-level contributions to strategic RFP response development.
- Knowledge of professional software development practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Experience providing support to new hires and colleagues to improve their skills and help elevate the effectiveness of the overall team and company.
- Knowledge of at least one major CSP and deployment patterns including CI/CD, container, orchestration, IaaS scripting and architecting.
- Knowledge and/ or experience in modern programming tools and development patterns such as microservices architecture, scalable enterprise, etc. Experience with health technologies (i.e. HL7 FHIR), preferred but not required.
Skills Required
- 7-10+ years leading business development, technical sales and/or customer consulting and contributing to system design or architecture
- Experience in healthcare, technology or a similar industry
- Professional software development experience
- Significant hands-on experience in implementation and customer consulting
- Experience building complex technology-based systems delivered to customers at scale
- Ability to take a project from scoping requirements through project launch
- Excellent communication skills explaining complex technical features, designs, strategy, and solutions
- Ability to present and influence at all levels up to C-level/Executive
- Previous experience leading and/or contributing to strategic RFP response development
- Knowledge of professional software development practices and full SDLC (coding standards, code reviews, source control, build, testing, operations)
- Experience providing support to new hires and colleagues to improve skills and team effectiveness
- Knowledge of at least one major cloud service provider (CSP) and deployment patterns including CI/CD, containers, orchestration, IaaS scripting and architecting
- Knowledge/experience in modern programming tools and development patterns (microservices, scalable enterprise); experience with health technologies (HL7 FHIR) preferred
What We Do
Smile Digital Health (doing business as Smile CDR Inc.) specializes in delivering fast, secure, compliant data infrastructures as a service to enable and empower interconnectivity for data-intensive sectors such as healthcare. We are a solutions platform helping organizations like governments, researchers, health systems, healthcare providers, and app developers build connected health solutions and products by leveraging our core expertise in health data and HL7 FHIR. Our flagship product, Smile CDR, is the world’s first FHIR-based clinical data repository (CDR) as a service. Smile CDR is a high performance and secure solution built on the principles of Privacy by Design. Flexibility is a hallmark of the service as it can be hosted in the cloud or on-premises depending on your needs. The design was strongly influenced by real-world experience in both the jurisdictional and organizational setting. Smile CDR provides a rich set of features and capabilities including: -Multiple FHIR versions -FHIR Profiles -Full text indexing of clinical records -Type ahead search functionality -FHIR, HL7v2 and custom ETL for data input -Federated identity and identity provider functionality -International character locale support -Terminology services -Auditing -Smart on FHIR support -Rapid deployment -Extensive administrative tooling Leveraging more than 40 years of experience in building enterprise-class systems, our team includes experts in building integrated healthcare systems including FHIR-based solutions such as HAPI, e-prescriptions and other e-health solutions. We were motivated by the need to improve upon existing options for sharing health data within and across organizations. Smile CDR is the maintainer of HAPI FHIR, the prevailing open source reference implementation of FHIR worldwide
