Senior Solution Engineer

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

We are seeking a Senior Solution Engineer with deep expertise in both Voice & Messaging technologies to join our dynamic Solutions Engineering team. This role is a critical partner to our sales organization, helping to drive revenue by delivering technical expertise, solution design, and consultative support throughout the sales cycle.

As a trusted advisor, you’ll work directly with prospective customers to understand their business needs and customize tailored solutions that demonstrate the value of our platform. Your ability to translate complex technical concepts into clear business value will be key to your success.

You’ll serve as a mediator between Infobip and its customer deployers/development technical teams, providing accurate technical solutions and expertise. This role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity and integrations, implementations, solution design, and delivery.

You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. You’ll successfully perform project-related tasks and consult with Product Development teams, other Solution Engineers, our Solution Architect, and Solution Managers on assigned projects.

• Partner with Sales to support discovery, qualification, and solution design for voice- & messaging-related opportunities.

• Lead technical presentations, product demos, and proof-of-concept engagements.

• Translate customer requirements into scalable, secure, and cost-effective voice solutions.

• Serve as a subject matter expert (SME) on related voice and messaging technologies.

• Collaborate with Product, Engineering, and Operations teams to ensure proposed solutions are viable and aligned with product capabilities.

• Respond to RFPs/RFIs and assist in the creation of technical documentation and solution diagrams.

• Stay current on industry trends, competitive landscape, and emerging technologies.

• Provide feedback to Product Management on customer needs and market trends.

• Have a strong knowledge of all technical aspects of Infobip’s products and solutions.

• Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.

• Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services).

• Can identify new and innovative use cases for Infobip’s products and solutions.

• Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.

• Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.

• Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation.

• Maintain the highest degree of customer satisfaction during project implementation.

• Collect the technical requirements and design technical solutions and service integration plans.

• Deliver detailed and accurate technical documentation.

• Handle technical and security questionnaires.

• Ensure that all the projects are delivered on time, within scope and budget.

• Minimum 5-7 years of strong expertise in pre-sales/solution engineering, tech sales, system integrations, implementation, or similar roles.

• Experience in a technical role in the Telecommunications industry; experience in the Voice and CPaaS space highly desired.

• Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions.

• Excellent communication skills (both written and verbal) to clients, partners, and colleagues.

• You have the ability to challenge the status quo.

• You have an Engineering background and passion for IT and technology.

• Proactive and creative approach to attend to clients’ needs (even if sometimes they’re not aware of those needs).

• Able to present products and ideas with ease, confidence, and persistence.

• Thrives in a fast-paced and dynamic environment.

You’ll be part of a collaborative, forward-thinking team that values your innovation, customer success, and technical excellence. If you're passionate about voice & messaging technology and love solving complex problems for customers, we’d love to hear from you!

Learn as you grow – Starting from an onboarding program to internal education, educational resources, e-learning, to external training - we invest heavily in employee learning and development.

Awesome clients – We serve and partner with a majority of leading mobile operators, OTTs, brands, banks, social networks, aggregators and countless more.

Great environment – Team spirit, passion, creativity, persistence, and collaboration are the drivers of our company.

Connect globally – Work with Bippers, teams, and partners from all over the world. We put the “global” in globalization.

Opportunity Knocks. Often. – Being a part of a growing company in a growing industry, we challenge you to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Never a dull moment – We work with powerful companies with great impact which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.

Pay & Perks – Medical, Dental, and Vision Insurance; Basic Life Insurance; 401(k) Plan participation with company match; Short-Term and Long-Term Disability insurance; Wellness Plan of up to $500/year, pro-rated based on hire date; Accrual of up to twenty-three (23) vacation days per year; Accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in share ownership plan; Fourteen (14) paid holidays annually; quarterly bonuses, at Infobip's sole discretion.

Salary Range – A base salary of $107,000-$140,000 USD annually (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, years of experience, education, and skillset). This position is also eligible for quarterly bonuses, providing the potential for higher earnings/OTE.