Pune, Maharashtra | Fulltime
Summary:
As a Senior Solution Engineer at Onit, you will play a critical role in providing exceptional technical support to clients utilizing our suite of products. You will be responsible for troubleshooting and resolving complex technical issues as well as performance optimization, ensuring that our clients have a seamless and successful experience with our solutions. This position offers an exciting opportunity to work cross-functionally with teams across Engineering, Product Management, and Professional Services to deliver world-class solutions and customer satisfaction.
Key Responsibilities:
Supporting the effort to ensure the highest levels of client satisfaction with our products and services, the Senior Solution Engineer will have the following responsibilities and duties:
- Provide advanced technical support to clients, addressing complex technical issues and product inquiries related to Onit’s suite of solutions.
- Troubleshoot, diagnose, and resolve technical challenges across the product stack, delivering prompt and efficient solutions.
- Collaborate closely with internal teams, including Engineering, Product Management, and Professional Services, to ensure comprehensive resolution of client issues and to drive product enhancements.
- Identify and escalate recurring issues or patterns to the development teams to improve product functionality and reduce future support requests.
- Serve as a technical advisor to clients, offering insights and guidance on best practices for leveraging Onit’s products to meet business goals.
- Perform performance optimization of Onit’s products and solutions, ensuring efficient operation and resolving any performance bottlenecks or issues.
- Contribute to continuous improvement initiatives by providing feedback on product features, functionality, and customer requirements.
Required Skills
- 5+ years of experience in advanced customer support, preferably within a SaaS (Software as a Service) environment.
- Proficiency in Ruby programming, with a general to advanced level of expertise.
- Working knowledge of Python and its application in software development and support.
- Prior experience working on integrations (e.g., Pentaho, Workato, API integrations, third-party systems).
- Solid understanding of programming fundamentals and source code management (e.g., algorithms, data structures, coding best practices, git, etc.)
- Demonstrated ability to quickly understand business requirements and expectations.
- Excellent verbal and written communication skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical stakeholders.
- Detail-oriented with strong organizational skills.
- Prior experience working on Business Process automation/management tools is a plus.
- Liquid templating language experience is a plus.
- Excellent Microsoft Office Suite and general documentation proficiency.
- Strong multitasking skills with the ability to prioritize and manage multiple projects. simultaneously in a fast-paced environment.
- Experience in the legal industry is a plus but not required.
- Bachelor’s degree in computer science, MIS or a related discipline is preferred.
About Onit
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
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What We Do
Onit is a global leader of enterprise software and artificial intelligence platforms and products for legal, compliance, sales, IT, HR and finance departments. Our software transforms best practices into smarter workflows, better processes and operational efficiencies. With a focus on enterprise legal management, matter management, legal spend management, contract lifecycle management and legal holds, we operate worldwide and help global companies and billion-dollar legal departments bridge the gap between systems of record and systems of engagement.
Onit is the only company in our space with two platforms: Our leading no-code business process automation platform, Apptitude, and our business intelligence platform, Precedent. Apptitude allows customers to create, modify and deploy new software products and custom workflows. Onit’s legal AI platform, Precedent, enables our software products to read, write, and reason like a lawyer. Combined, the two platforms enable customers to digitally transform legal operations by automating processes, reducing costs and maximizing productivity with industry-leading cloud-based software.
