Have you ever wanted to help enterprises understand what cutting-edge AI can truly unlock for their customer experience? As our Senior Solution Engineer, you’ll partner closely with prospects to uncover their needs, frame the right solution, and demonstrate the unique value Coveo brings to the world of Service & Knowledge.
You’ll join a passionate Sales team that thrives on collaboration, creativity, and consultative expertise. If you love turning complex technology into crisp, compelling value, and winning alongside people who care, this role will feel like home.
As one of our Senior Solution Engineers, you will:- Guide prospective customers in understanding, comparing, and evaluating Coveo’s Service & Knowledge solutions to support confident buying decisions.
- Conduct deep technical discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation.
- Build and deliver tailored demos that highlight relevant capabilities, differentiators, and clear business value in competitive environments.
- Lead technical components of Proofs of Concept and serve as the technical owner for RFIs/RFPs, collaborating cross-functionally to position Coveo for success.
- Act as a trusted advisor by providing strategic guidance on AI-powered digital transformation and aligning our capabilities with long-term customer outcomes.
- Build durable, trust-based relationships with stakeholders while representing Coveo at select events, conferences, and industry engagements.
- 6+ years of experience as a Presales professional (Solution Engineer, Sales Engineer, Solution Consultant) with strong demo, POC, and competitive positioning practices.
- Experience supporting CX, customer service, support, or knowledge management use cases; familiarity with platforms like Salesforce Service or Data Cloud, SAP CX, or Genesys is an asset.
- Working knowledge of AI, machine learning, and search-related models (query suggestions, generative answering, etc.).
- Programming familiarity (Python, JavaScript) and experience working with APIs (e.g., Postman).
- Ability to navigate medium and large enterprises with ease — stakeholders, processes, and decision structures.
- A consultative mindset backed by excellent storytelling and technical communication skills.
- Experience representing the voice of the customer to product teams.
- Comfortable with travel up to 30–50%.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.
Skills Required
- 6+ years of experience as a Presales professional
- Experience supporting customer experience or knowledge management use cases
- Working knowledge of AI and machine learning
- Programming familiarity with Python and JavaScript
- Experience working with APIs
- Excellent storytelling and technical communication skills
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Health coverage and wellness programs include 24/7 telemedicine, mental health support, and on‑site fitness amenities where available. External recognitions underscore a holistic approach to employee wellbeing.
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Wellbeing & Lifestyle Benefits — On‑site gyms, group fitness classes, healthy snacks, ergonomic/home‑office support, volunteer days, and donation matching are emphasized. Hybrid work and flexibility further support day‑to‑day wellbeing.
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Parental & Family Support — Maternity and parental leave top‑ups, the option to extend leave, and on‑site daycare in Quebec City support families. Policies are positioned to ease return‑to‑work and provide practical support for caregivers.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
