Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration—enabling more empathetic, contextual, and outcome-oriented interactions.

We are looking for a Senior Solutions Consultant to join our Growth team supporting customers across the United States. This is a strategic, customer-facing role that blends consultative engagement, solution design, and storytelling to bring AI-powered customer experience transformations to life.

• Partner with Sales and customers to design AI-powered CX strategies and solutions

• Own the end-to-end technical selling motions for designated accounts in support of New Logo customer acquisitions

• Position Genesys Cloud as an experience orchestration platform

• Deliver and support engaging proofs of value, including video, demonstrations, workshops, and pilots

• Use expertise in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend systems architectures

• Identify and help articulate AI workflows (self-service, agent assist, personalization, analytics)

• Assist in building business cases tied to ROI and operational efficiency

• Support RFx processes with strong technical contributions

• AI fluency with a portfolio as proof

• Experience in pre-sales, solutions consulting, or solutions architecture

• Strong interest or background in CX, CCaaS, and AI workflows

• Demonstrated understanding of cloud architectures, APIs, and integrations

• Ability to translate technical concepts into business value

• Experience or desire to work with enterprise customers and stakeholders

• Strong communication and storytelling skills

• Growth mindset—eager to learn, collaborate, and develop into a top-tier SC

• Based in the US

This isn’t just another IC role.

It’s an opportunity to:

• Accelerate business transformation by integrating new skills into our proven sales methodology

• Be part of a team that values collaboration over heroics

• Help shape how modern, AI-driven CX solutions are brought to market

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.