Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team. The Solutions Consultant works with the Sales Account Executives on developing new business across all Genesys product lines. The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision makers.
Key Responsibilities:
Responsibilities of the role include (But not limited to)
Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:
Managing assigned prospects/customer to help progress sales opportunities.
Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
Ensuring Sales Account Executives are being supported properly.
Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
You will develop and apply best practice principles in the areas of Solutions Consulting, have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle level management.
How does the Solutions Consultant engage in opportunities?
They seek to understand customer requirements through consultative discovery efforts.
Using a service design methodology, they uncover gaps in the customer experience (CX).
They work with the customer to co-create solutions to bridge the CX gaps.
They bring a unique perspective in matching Genesys solutions to customer requirements.
They are able to address the needs of both business and technical influencers.
They are effective at handling objections and demonstrating value.
Why considers this role?
Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
Genesys is a high growth software leader with exceptional future upside.
Work with talented colleagues that will help you increase your knowledge and experience in the industry.
Minimum Requirements:
Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
Strong time-management and organization skills.
Ability to multi-task and manage multiple streams of work simultaneously.
Strong written and verbal communication skills.
Ability to work and communicate effectively with internal stakeholders.
Analytical ability (analyzing and reporting skills).
Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
Proven record of meeting/exceeding established goals.
Ability to communicate and present to Genesys management as required.
3+ years previous business experience in one or more of the following areas:
Software specific Solutions Engineering (specially Cloud or SaaS Solutions, Microservices, etc.).
Consulting experience in a software environment.
International experience in Solutions Engineering or consulting experience is a plus.
Enterprise software or contact center industry experience a plus.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
