Contentful Solution Architects are trusted advisors to technologists, developers, content creators, and product teams. As a Senior Solution Architect, you’ll partner with international customers and digital agencies post-sale—helping visionary brands turn ideas into scalable digital experiences.
This is a customer-facing consulting role, not a software development position. We’re seeking consultants who guide enterprise customers through implementations and optimization, not engineers focused on hands-on development of production code.
You’ll provide technical guidance, subject matter expertise, and strategic consultation to ensure projects succeed. This includes leading technical and editorial training, facilitating collaborative workshops, and guiding teams through architecture definition and design. Occasional travel (up to 25%) may be required for on-site engagements.
Beyond direct customer impact, you’ll bring back insights that shape Contentful itself. Your first-hand knowledge of how organizations use our platform will provide real-world context to our Product Management and Engineering teams, influencing product direction and ensuring we build with customer needs in mind.
The role may occasionally require in-person collaboration or attendance at Sydney-based meetings, so proximity to Sydney is preferred.
- Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
- Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
- Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers
- Create prototypes or code examples to facilitate customer onboarding and to support projects
- Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
- Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams
- Support engagement managers on quoting and scoping of SOWs
- Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful.
- Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others
Within Contentful, you’ll collaborate closely with Technical Project Managers on customer implementations and partner cross-functionally with CSMs, Account Executives, Support, and Solution Engineers to ensure customer success. You’ll be responsible for identifying and managing risks, and for adapting in real time to help customers overcome obstacles.
Your customer-facing experience will enable you to refine best practices and deliver opinionated, experience-based guidance. Beyond direct engagements, you’ll have opportunities to contribute to Contentful’s thought leadership—whether through Voice of the Customer sessions with Product, writing blogs, leading workshops, or speaking at Contentful and industry events.
What you need to be successful- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
- 5+ years in a customer-facing Solution Architect, Technical Consultant, or Implementation Consultant role. Consulting experience is preferred; candidates must have experience leading technical discussions with both technical and non-technical stakeholders.
- Proven expertise with API-first, composable content platforms (i.e. Contentful, Contentstack, Sanity); experience with legacy CMS platforms (i.e. Drupal, AEM, Sitecore) a plus
- Strong understanding of composable/MACH principles, headless CMS architecture, and best practices for building content-driven applications
- Professional experience designing or implementing microservices-based architectures and transitioning away from monolithic systems
- Hands-on proficiency with modern web technologies, such as React/Next.js, Vue, Angular, REST and GraphQL APIs, and cloud-based microservices
- Developer-level skills in at least one programming language (e.g., JavaScript ES6, Node.js, Ruby, .NET, Swift, Java, Python, PHP)
- Familiarity with web rendering approaches (server-side, client-side, hybrid, SSG, ISR) and modern frameworks (Next.js, Nuxt.js, Remix, Gatsby)
- Experience with commerce and marketing technology platforms, as well as personalization, experimentation, and analytics tools (preferred)
- Strong presentation, interpersonal, and facilitation skills—able to engage technical and non-technical audiences, lead discovery sessions, and influence decision-making
- Experience creating and delivering both in-person and virtual workshops, training, or educational content
- Well-organized, with the ability to manage multiple concurrent projects, meet tight deadlines, and thrive in a fast-paced environment
- Join an ambitious tech company reshaping the way people build digital experiences
- Healthcare packages and time off programs are available through Remote.com, or your contracting agency.
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- A personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- An annual wellbeing stipend to care for your physical, financial, or emotional health
- A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
- New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.
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Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
Everyone is welcome here!“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!
If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.
Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.
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What We Do
Contentful is a leading composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, Ninetailed by Contentful and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations of all sizes around the world, including nearly 30% of the Fortune 500.
Why Work With Us
Nearly 800 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver and distributed around the world.
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