Senior Solution Architect, Post-Sales

At Deputy, we empower businesses to build thriving workplaces - ones where staff are engaged, customers are served well, businesses are legally compliant, and companies’ profits thrive. Our reach extends across 100+ countries worldwide, serving more than 330,000 workplaces. 

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London, backed by top investors and recently surpassed $100m in annual recurring revenue. We've helped millions of workers across industries and aim to empower 80% of the global workforce. If you're passionate about improving the world of work, one shift a time, join us at Deputy and help shape the future of hourly employment!

Here at Deputy, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

The Post-Sales Senior Solutions Architect role is to work with the Delivery Services organisation in ensuring we are committing to delivering solutions to customers within the functional and technical constraints of the product.

Responsibilities

• Act as the primary facilitator of the Architecture & Design workshops to drive successful and streamlined implementations for external customers. 
• Take ownership of requests within the custom work stream and drive process improvement with direction and support provided from the leadership team.
• Act as the primary contributor to the development of Statement of Work, Change Requests and System Architecture documentation for customers within the post-sales stream.
• Analyse business requirements and system specifications and provide strategic expertise to internal and external customers to ensure direction is aligned to business requirements
• Analyse and solve complex system and technological problems whilst ensuring specifications align to scalability and efficiency pillars of business.
• Collaborate with the Project Management team to ensure proposed delivery schedules are achievable.
• Be a key point of escalation for complex Deputy builds to support customers 
• Assess and evaluate risks of proposed system architecture and design specifications as required.
• Participation within the RFP process, leading for minor bids, supporting major bids, driving content development, revisions and final submission.

Skills & Experience

• Strong analytical and problem solving skills, including an understanding of how to interpret customer business needs and translate them into practical applications and operational solutions.
• High-level of technical literacy to help with the evaluation, design and documentation of technical solutions. 
• High-level of risk management, analysis and mitigation to proactively identify areas of concern prior to commitment. 
• Effective communication skills with the ability to adapt to suit the appropriate audience.
• Demonstrated ability to produce reports, analysis, business requirements, functional specification documents and other communications
• Effective facilitation skills to allow for the ability to facilitate group discussions.

Employee Perks

- Ownership in the company via Share Options

- Paternity/Maternity Leave Policies

- Flexible Remote-First Work Policy

- Company wide Development & Coaching

- Hackathons

- Awards - "Your Time to Shine & Celebrate Success"

- Social Events & variety of social clubs (Books, LGBT, Games, Sports)

- Mental Health Support

- Munch & Learns

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

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