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Your next-day delivery service online. Innovation that moves E-commerce.
The Role
As a Senior Software Support Engineer, you will manage customer technical inquiries, ensure satisfaction, conduct troubleshooting, and improve processes.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Jobe Code: 2025TECH-217
Job Responsibilities:
- To be Responsible for raising the quality level of handling customer technical requests/inquiries/problems and addressing its root causes to drive improvement in customer experience.
- To Own all customer inquiries regarding Integration, business dashboard, business app ,admin dashboard and star app) and other business solutions till closure and post resolution call to ensure customer satisfaction
- To Communicate with different department within Bosta for Enhancing Process, facilitate customer experience & finding Resolution or workarounds for repeated issues
- To Provide updated troubleshooting and self-help materials to the customers and internal departments
- To Conduct outbound calls for problems received from customers through any touch point (Ticketing system, whatsapp & phone calls) or received through mailbox to ensure solving the customer problem according to the SLA
- To Escalate all technical inquiries to product team through a standard SLA whenever needed and ensure that all escalations contain complete information to ensure resolution targets are achievable
- To Attend different UATs to ensure that any new business feature is compatible with systems and internal processes.
Job Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- minimum 3 years of experience in the same field
- Strong academic record.
- Experience with open-source technologies is preferred.
- Familiarity with JavaScript and both relational and non-relational databases is preferred.
- Strong eagerness and willingness to learn.
- Exceptional problem-solving skills.
Top Skills
JavaScript
Non-Relational Databases
Open-Source Technologies
Relational Databases
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The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
