Senior Software Services Specialist

Posted 8 Hours Ago
Be an Early Applicant
2 Locations
Remote
Senior level
Biotech
The Role
Lead end-to-end delivery of paid SaaS or on-premise implementation projects: onboard customers, plan and manage progress and quality, configure/setup/migrate systems, coordinate internal teams and customers, and provide post-launch follow-up and customer-success support.
Summary Generated by Built In
Job TitleSenior Software Services Specialist
Location(s)
Osaka, Yokohama

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

The Big Picture

At Signals, this role delivers paid projects sold to customers—leading execution from onboarding through go-live. You will also support post-launch follow-ups and help customers achieve success in ongoing usage. You’ll leverage your experience with SaaS or on-premise implementations to balance quality and timelines.

What's in it for you
  • Experience personalized career journeys with growth-oriented development opportunities.
  • Engage in purpose-driven work that makes a positive impact on society.
  • Be part of a values-driven culture that fosters inclusivity and innovation.
  • Placeholder for local benefits
Your Superpowers in Action
  • Lead the delivery of paid projects from the customer order through implementation, including planning, progress management, and quality assurance.

  • Manage customer-facing engagement (requirements confirmation, issue structuring, expectation setting, and support with acceptance of deliverables).

  • Drive SaaS or on-premise setup, configuration, development/implementation, and migration in a way that minimizes rework.

  • Coordinate with internal teams (engineering, support, operations) and the customer to surface risks and scope changes early and support key decisions.

  • Perform post-launch follow-ups and provide support from a customer success perspective to help ensure continued value.

Basic qualifications
  • 5+ years of customer-facing experience in implementing SaaS or on-premise systems.

  • Proven experience delivering customer projects with a focus on both delivery timelines and quality.

  • Ability to work in Tokyo or Osaka, with remote work also supported.

Preferred qualifications
  • Experience delivering paid projects (from design through implementation and go-live confirmation) or equivalent end-to-end experience.

  • Practical experience running change management or issue management in projects with multiple stakeholders.

  • Experience supporting customer adoption and measurable outcomes after launch through follow-ups or customer success-related work.

Skills Required

  • 5+ years of customer-facing experience in implementing SaaS or on-premise systems
  • Proven experience delivering customer projects with focus on delivery timelines and quality
  • Ability to work in Tokyo or Osaka (remote work also supported)
  • Experience delivering paid projects from design through implementation and go-live confirmation
  • Practical experience running change management or issue management in multi-stakeholder projects
  • Experience supporting customer adoption and measurable outcomes after launch via follow-ups or customer success work

Revvity Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Revvity and has not been reviewed or approved by Revvity.

  • Healthcare Strength Health, dental, and vision coverage, along with HSA options, are presented as competitive within a comprehensive package. These medical benefits are a relative bright spot even when other compensation elements draw criticism.
  • Retirement Support A 401(k) with company match is included, supporting long‑term savings. Retirement programs are listed as part of the core total rewards.
  • Leave & Time Off Breadth Paid time off, parental benefits, and a separate compassionate care leave expand time‑off options beyond standard PTO. This breadth offers flexibility for caregiving and life events.

Revvity Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Waltham, MA
3,109 Employees
Year Founded: 2023

What We Do

At Revvity, “impossible” is inspiration, and ""can't be done"" is a call to action. Revvity provides health science solutions, technologies, expertise and services that deliver complete workflows from discovery to development, and diagnosis to cure. Revvity is revolutionizing what’s possible in healthcare, with specialized focus areas in translational multi-omics technologies, biomarker identification, imaging, prediction, screening, detection and diagnosis, informatics and more. With more than $3 billion in revenue and over 11,000 employees, Revvity serves customers across pharmaceutical and biotech, diagnostic labs, academia and governments. It is part of the S&P 500 index and has customers in more than 190 countries. Learn more at www.revvity.com

Similar Jobs

Deepgram Logo Deepgram

Sales Country Leader ( Japan)

Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Remote
Japan
150 Employees

UL Solutions Logo UL Solutions

Senior Business Manager

Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Remote or Hybrid
日本
15000 Employees

UL Solutions Logo UL Solutions

Sales Executive

Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Remote or Hybrid
Japan
15000 Employees

Dropbox Logo Dropbox

Sales Operations Manager

Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Remote
Japan
2500 Employees

Similar Companies Hiring

Formation Bio Thumbnail
Artificial Intelligence • Big Data • Healthtech • Biotech • Pharmaceutical
New York, NY
150 Employees
SOPHiA GENETICS Thumbnail
Software • Healthtech • Biotech • Big Data • Artificial Intelligence
Boston, MA
450 Employees
Pfizer Thumbnail
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
New York, NY
121990 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account