We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Quality Engineer leads quality engineering and test automation for enterprise Contact Center CRM platform, supporting critical service operations across Aetna and CVS Health.
The position emphasizes advanced QA capabilities, including API and UI automation, CI/CD enablement, and emerging AI quality assurance, with responsibility for validating AI-powered agents using structured evaluation metrics and LLM-based testing approaches. The role ensures end-to-end validation of CRM workflows integrated with Aetna core systems, with a focus on membership and benefit accuracy, reliability.
Responsibilities:
Accountable for defining and executing modern QA strategies aligned to Agile delivery, driving automation-first practices.
Ensure consistent implementation of enterprise quality standards, automation, enabling solutions for AI agent testing.
Mentor Scrum teams on quality best practices.
Partner with Engineering, Product, and Operations stakeholders to ensure solutions meet functional, performance, and reliability requirements across integrated enterprise platforms.
Required Qualifications
5+ years of experience as a quality assurance engineering lead , mentoring scrum teams.
3+ years of experience with new QA technology and trends including QA test automation using tools like selenium, gherkins, Rest Assure, Java, apache poi, GitHub.
3+ years’ experience with Agile methodologies and familiarity with product management tools such as RTC/RQM/Jira/HP ALM/Rally.
1+ years’ experience testing AI agents.
Strong understanding of AI evaluation parameters and automating testing AI agents.
Preferred Qualifications
3+ years of experience in Health care/Insurance domain.
Ability to innovate, display original thinking and creativity, meet challenges with resourcefulness, generating suggestions for improving work.
Proven experience in working with onshore and offshore colleagues\contractors.
Certified Quality Engineer (CQE).
Experience in Salesforce software quality assurance.
Education
Bachelor’s degree or, equivalent experience (HS diploma + 4 years relevant experience)
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$66,330.00 - $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 04/04/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Top Skills
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
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