Senior Software Engineering Manager Conversational AI

Posted Yesterday
Be an Early Applicant
2 Locations
In-Office
130K-284K Annually
Senior level
Fitness • Healthtech • Retail • Pharmaceutical
The Role
Leads multiple software engineering teams developing voice and text chatbot solutions. Responsibilities include mentoring engineers, managing Agile Scrum activities, contributing to architecture and design, reviewing code, overseeing the full software development lifecycle, hiring and evaluating talent, managing stakeholders, and ensuring secure, scalable, high-quality software delivery in cloud environments.
Summary Generated by Built In

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

*Only accepting candidates local to Hartford/Wellesley location


Position Summary 

We are looking for an exceptionally skilled and Senior Engineering manager. The ideal candidate will have a robust background in constructing and guiding dynamic, talented engineering teams. This role involves coaching and mentoring team members to ensure the delivery of top-tier products and services, specifically within the realms of voice and chat bots. 
 

As a Senior Engineering Manager at CVS Health, you'll play a crucial role in building and delivering high-quality software that enhances customer experiences. You'll be involved in all phases of software engineering, from requirements analysis to deployment, while adhering to agile software development methodologies. Collaboration is key, as you'll work closely with cross-functional teams to deliver integrated solutions that meet the evolving needs of our business. 

If you are passionate about conversational AI and have a proven track record of leading successful engineering teams in a fast-paced environment, we would love to hear from you. 
 

As a Senior Engineering Manager, you will: 

  • Partner with leadership, application owners, business partners and peer groups regarding long and short-range technical solutions that meet business objectives
  • Lead two or more teams of software engineers, provide mentorship, foster professional growth, and ensure team effectiveness
  • Actively participate in Agile Scrum team activities including sprint planning, refinements, daily scrum, and retrospectives 
  • Get hands-on as required, participate in code and design reviews, evaluate technical work, and influence towards software engineering best practices, including the use of AI development tools
  • Contribute to solution design and architecture, collaborating with product teams, architects, and senior engineers
  • Build and develop high-performing engineering teams by hiring top talent, conducting technical performance evaluations, and fostering a culture of continuous improvement, technical excellence, and knowledge sharing
  • Oversee the full software development lifecycle (SDLC), including requirements engineering, system design, development, testing, and deployment, ensuring adherence to modern engineering standards, secure coding practices, and scalable architecture principles

Required Qualifications 

  • 5+ years of experience managing engineers 
  • 10+ years of experience with designing and building software engineering solutions in cloud environments 
  • 10+ years of experience in one or more modern languages, such as Typescript, Python, Java, C#, JavaScript, SQL, etc. 
  • 10+ years of experience with APIs, microservices, and modern software patterns 
  • 5+ year(s) of soliciting complex requirements and managing relationships with key stakeholders 
  • 5+ year(s) of experience independently managing deliverables
  • Experience with AI developmental tools 

Preferred Qualifications 

  • Strong communication skills, capable of effectively articulating technical and strategic concepts to multiple stakeholders
  • Hands-on experience with Large Language Models (LLM) and their practical applications in conversational AI
  • Experience developing and supporting voice and text chatbots.
  • Advanced degree (Master or PhD) in Computer Science, Engineering, AI, or a related field

Education 

  • Bachelor’s degree or equivalent experience (Highschool diploma plus 4 years relevant work experience)

Pay Range

The typical pay range for this role is:

$130,295.00 - $284,280.00


This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on
Benefits Moments.

We anticipate the application window for this opening will close on: 01/01/2027

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Skills Required

  • 5+ years of experience managing engineers
  • 10+ years of experience designing and building software engineering solutions in cloud environments
  • 10+ years of experience with modern programming languages such as TypeScript, Python, Java, C#, JavaScript, or SQL
  • 10+ years of experience with APIs, microservices, and modern software patterns
  • 5+ years of experience soliciting complex requirements and managing relationships with key stakeholders
  • 5+ years of experience independently managing deliverables
  • Experience with AI development tools
  • Bachelor's degree or equivalent experience
  • Hands-on experience with large language models and practical conversational AI applications
  • Experience developing and supporting voice and text chatbots
  • Advanced degree in Computer Science, Engineering, AI, or a related field
  • Strong communication skills for articulating technical and strategic concepts to multiple stakeholders

CVS Health Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.

  • Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
  • Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
  • Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.

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The Company
HQ: Woonsocket, RI
119,959 Employees
Year Founded: 1963

What We Do

CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.

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