The Role
Leads the design, development, and support of scalable software, microservices, REST APIs, event-driven architectures, data pipelines, and AI-enabled solutions. Uses Go, Python, Databricks, Kafka, Google technologies, and GitHub to support reliable contact center platforms. Drives performance testing, capacity planning, observability, disaster recovery, CI/CD, troubleshooting, code reviews, technical design, mentoring, security, and engineering best practices.
Summary Generated by Built In
Requisition Number: 2379085
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
Required Qualifications:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Design, develop, and maintain scalable, resilient, and high-performance software solutions using Go, Python, Databricks, and cloud-native technologies
- Build and support critical engineering solutions that power the organization's contact center operations, ensuring exceptional performance, reliability, and customer experience
- Lead the design and implementation of real-time event-driven architectures leveraging Apache Kafka and distributed systems patterns
- Develop and maintain secure, scalable, and reusable RESTful APIs and microservices that integrate with enterprise platforms and customer-facing applications
- Leverage Databricks and enterprise data platforms to build robust data pipelines, analytics solutions, and operational insights
- Utilize Generative AI (GenAI), AI/ML capabilities, and intelligent automation to improve business processes, engineer productivity, customer experiences, and operational efficiency
- Identify opportunities to embed AI-driven solutions into daily engineering workflows, operational support processes, and contact center capabilities
- Develop and support solutions within the Google ecosystem, including Dialogflow (DF), CES, GECX, and related enterprise platforms
- Ensure systems, applications, and integrations are peak-season ready by proactively driving scalability, performance testing, capacity planning, resiliency improvements, and disaster recovery preparedness
- Monitor system health, troubleshoot production issues, and continuously improve platform reliability, observability, and operational excellence
- Establish and maintain CI/CD pipelines, source control standards, and development best practices using GitHub
- Partner closely with Product, Operations, Contact Center, Data Engineering, and Architecture teams to deliver innovative technology solutions
- Lead technical design discussions, conduct code reviews, and mentor engineers on modern engineering practices and emerging technologies
- Champion software quality, security, automation, performance optimization, and engineering excellence across the organization
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Fulltime graduation degree
- Solid experience designing and developing RESTful APIs, microservices, and scalable application architectures
- Hands-on experience with Apache Kafka and event-driven systems
- Proven experience developing and supporting solutions on Databricks and large-scale data platforms
- Experience with Google technologies including Dialogflow (DF), CES, GECX, and related cloud services
- Experience supporting highly available, customer-facing platforms with strict performance and reliability requirements
- Solid understanding of Generative AI, AI/ML technologies, and practical experience incorporating AI-powered capabilities into software products or engineering processes
- Advanced proficiency in Go (Golang) and Python
- Demonstrated expertise with GitHub Enterprise, CI/CD pipelines, source control management, and automated deployment processes
- Proven excellent troubleshooting, problem-solving, and analytical skills
- Proven solid verbal and written communication skills with the ability to collaborate across technical and business teams
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Full-time graduation degree
- Experience designing and developing RESTful APIs, microservices, and scalable application architectures
- Hands-on experience with Apache Kafka and event-driven systems
- Experience developing and supporting solutions on Databricks and large-scale data platforms
- Experience with Google technologies including Dialogflow, CES, GECX, and related cloud services
- Experience supporting highly available, customer-facing platforms with strict performance and reliability requirements
- Understanding of Generative AI and AI/ML technologies, with practical experience incorporating AI-powered capabilities into software products or engineering processes
- Advanced proficiency in Go and Python
- Expertise with GitHub Enterprise, CI/CD pipelines, source control management, and automated deployment processes
- Excellent troubleshooting, problem-solving, and analytical skills
- Solid verbal and written communication skills with the ability to collaborate across technical and business teams
Optum Compensation & Benefits Highlights
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Parental & Family Support — Paid parental leave (six weeks), paid caregiver leave (up to two weeks), Bright Horizons back-up care, and adoption assistance up to $10,000 are prominently included. Feedback suggests these family supports meaningfully aid work-life balance and are often highlighted as strengths.
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Retirement Support — A 401(k) with company match is available to all employees, including part-time staff, alongside other financial protections like disability and life insurance. Feedback suggests broad access and matching make retirement support a core pillar of the package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers discounted company stock, with some roles also eligible for sign-on or performance bonuses. Feedback suggests the ESPP is a standout financial perk that helps employees build ownership over time.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
