The Role
Design, deploy, operate, and support enterprise Generative AI solutions using Azure-based platforms. Develop prompts, AI agents, workflows, RAG applications, integrations, and automation while monitoring performance and resolving production issues. Ensure responsible AI, security, privacy, and governance compliance. Collaborate with business and engineering stakeholders, support platform adoption, and create technical documentation, operational runbooks, and implementation guidance.
Summary Generated by Built In
Requisition Number: 2385269
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The AI Builder will be responsible for designing, building, operationalizing, and supporting AI solutions that enable enterprise adoption of Generative AI capabilities through the United AI Studio (UAIS) platform.
Primary Responsibilities:
Required Qualifications:
Preferred Qualifications:
Core Competencies:
Desired Characteristics:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The AI Builder will be responsible for designing, building, operationalizing, and supporting AI solutions that enable enterprise adoption of Generative AI capabilities through the United AI Studio (UAIS) platform.
Primary Responsibilities:
- AI Solution Development & Enablement
- Design, develop, configure, and deploy AI-powered solutions using approved enterprise AI platforms and tools
- Partner with business teams to identify, assess, and implement AI use cases that improve productivity and operational efficiency
- Create, test, and optimize prompts, workflows, AI agents, and knowledge-grounded AI applications
- Support the development and implementation of Retrieval-Augmented Generation (RAG) and AI automation solutions
- Platform Operations & Support
- Support day-to-day operations of AI solutions running on the UAIS platform
- Monitor application performance, model behavior, service health, reliability, and usage trends
- Troubleshoot AI application, API, integration, authentication, and platform-related issues
- Participate in incident management, root cause analysis, and service restoration activities
- Automation & Process Improvement
- Identify opportunities to automate manual business and operational processes using AI technologies
- Develop AI-driven workflows that improve accuracy, efficiency, and scalability
- Drive continuous improvement initiatives to enhance platform usability and operational effectiveness
- AI Governance, Security & Compliance
- Ensure AI solutions comply with Responsible AI, security, privacy, and governance requirements
- Support implementation of guardrails, content filtering, monitoring, and risk mitigation controls
- Participate in security reviews, compliance assessments, and audit activities related to AI services
- Integration & Technical Delivery
- Build and support integrations with enterprise applications, APIs, and data sources
- Develop and maintain AI solution components using cloud-native services and automation tools
- Collaborate with engineering teams on platform enhancements and production deployments
- Support testing, validation, and release management activities
- Stakeholder Engagement
- Work closely with business stakeholders, product owners, engineering teams, and operational teams to deliver AI solutions
- Provide technical guidance and recommendations on AI capabilities and best practices
- Facilitate onboarding and adoption of AI services across the organization
- Documentation & Knowledge Management
- Create and maintain technical documentation, implementation guides, operational runbooks, and knowledge articles
- Document AI solution architectures, support processes, and governance requirements
- Share best practices and lessons learned to improve organizational AI maturity
- Expected Outcomes
- Accelerate enterprise AI adoption and onboarding
- Improve operational efficiency through AI-driven automation
- Reduce manual effort and support costs
- Enhance reliability, governance, and scalability of AI solutions
- Deliver measurable business value through secure and responsible use of Generative AI technologies
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, Data Science, or a related field, or equivalent work experience
- Experience developing, implementing, or supporting AI, automation, or cloud-based solutions
- Experience working with Generative AI, Large Language Models (LLMs), and AI-powered applications
- Experience with Azure OpenAI Service, Azure AI Foundry, or similar enterprise AI platforms
- Experience working with Microsoft Azure cloud services and cloud-native architectures
- Experience using automation and workflow technologies such as Power Automate, Logic Apps, or similar platforms
- Experience supporting production applications and resolving operational issues
- Knowledge of AI governance, security, privacy, and Responsible AI practices
- Solid understanding of prompt engineering, AI model capabilities, and AI solution design principles
- Proficiency in Python, REST APIs, JSON, and application integrations
- Proven solid analytical, troubleshooting, and problem-solving skills
- Proven excellent verbal and written communication skills with the ability to collaborate across technical and business teams
Preferred Qualifications:
- Microsoft Azure certifications, AI certifications, or cloud certifications preferred
- Experience building AI copilots, AI agents, chatbots, or Retrieval-Augmented Generation (RAG) solutions
- Experience with vector databases, embeddings, knowledge grounding, and semantic search technologies
- Experience with DevOps practices, CI/CD pipelines, Git, and Agile development methodologies
- Experience with AI platform operations, governance processes, and production AI deployments
- Healthcare industry experience or experience working within a regulated environment
- Familiarity with AI observability, monitoring, and operational support tools
- Knowledge of enterprise security controls, authentication mechanisms, and API management platforms
Core Competencies:
- Generative AI and LLM Development
- Prompt Engineering
- AI Agent and Workflow Development
- AI Governance and Responsible AI
- Cloud Computing (Azure)
- API Integration and Automation
- Data Analysis and Problem Solving
- Platform Operations and Support
- Stakeholder Collaboration
- Operational Excellence and Continuous Improvement
Desired Characteristics:
- Passion for AI innovation and emerging technologies
- Ability to quickly learn and adapt to evolving AI platforms and capabilities
- Proven solid customer-focused mindset
- Self-motivated with the ability to work independently and manage multiple priorities
- Continuous improvement mindset with a focus on quality, reliability, and business value delivery
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Skills Required
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Data Science, or a related field, or equivalent work experience
- Experience developing, implementing, or supporting AI, automation, or cloud-based solutions
- Experience working with Generative AI, Large Language Models, and AI-powered applications
- Experience with Azure OpenAI Service, Azure AI Foundry, or similar enterprise AI platforms
- Experience working with Microsoft Azure cloud services and cloud-native architectures
- Experience using Power Automate, Logic Apps, or similar automation and workflow platforms
- Experience supporting production applications and resolving operational issues
- Knowledge of AI governance, security, privacy, and Responsible AI practices
- Understanding of prompt engineering, AI model capabilities, and AI solution design principles
- Proficiency in Python, REST APIs, JSON, and application integrations
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent verbal and written communication skills with the ability to collaborate across technical and business teams
- Microsoft Azure, AI, or cloud certifications
- Experience building AI copilots, AI agents, chatbots, or RAG solutions
- Experience with vector databases, embeddings, knowledge grounding, and semantic search technologies
- Experience with DevOps practices, CI/CD pipelines, Git, and Agile development methodologies
- Experience with AI platform operations, governance processes, and production AI deployments
- Healthcare industry experience or experience in a regulated environment
- Familiarity with AI observability, monitoring, and operational support tools
- Knowledge of enterprise security controls, authentication mechanisms, and API management platforms
Optum Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is often regarded as generous, with meaningful accrual and flexibility to use it. While practices can vary by team, the overall time-off offering stands out as a relative strength.
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Retirement Support — A 401(k) plan with employer matching is available and generally well-regarded for supporting long-term savings. It remains valuable, though candidates should verify the current match formula.
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Parental & Family Support — Programs such as parental leave, family medical leave, and adoption assistance are included as notable elements of the total rewards package. These resources can meaningfully support work-life balance when applicable to the role and location.
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The Company
What We Do
Optum, part of the UnitedHealth Group family of businesses, is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. At Optum, we support your well-being with an understanding team, extensive benefits and rewarding opportunities. By joining us, you’ll have the resources to drive system transformation while we help you take care of your future. We recognize the power of connection to drive change, improve efficiency and make a difference in health care. Join a team where your skills and ideas can make an impact and where collaboration is key to creating technology that produces healthier outcomes.
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Optum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Optum has three workplace models that balance the needs of the business and the responsibilities of each role. These models, core on‑site (5 days/week), hybrid (4 days/week) and telecommute or fully remote, vary by country, role and location.
Typical time on-site:
Not Specified
