Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a Senior Software Engineer to join our ever evolving ADS team and help shape the future of global commerce.What you’ll ownAs a Senior Software Engineer in Production Support, you will:- Lead incident response and resolution for critical production issues, coordinating across teams to minimize downtime
- Design and implement monitoring solutions to detect and prevent production issues before they impact users
- Conduct root cause analysis on system failures and implement permanent fixes
- Optimize system performance through code improvements, infrastructure enhancements, and architectural refinements
- Develop automation and tooling to improve operational efficiency and reduce manual toil
- Mentor junior engineers and establish best practices for production operations
- Collaborate with development teams to ensure code quality, reliability, and performance before deployment
- BS in Computer Science, Information Technology, Business / Management Information Systems or related field
- 7+ years of software engineering experience with at least 2 years in production support or site reliability roles
- Strong proficiency in multiple programming languages (Java, Python, Go, C++, or similar)
- Deep understanding of distributed systems, microservices architecture, and cloud platforms
- Experience with incident management, troubleshooting, and problem-solving at scale
- Solid knowledge of database systems, caching technologies, and message queues
- Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines
- Strong written and verbal communication skills
- Bachelor's degree in Computer Science or related field (or equivalent experience)
Preferred Qualifications:
- Experience with major cloud platforms (AWS, GCP, Azure)
- Knowledge of observability tools (Control-M, Airflow, SSIS, ETC)
- Experience with infrastructure as code (Terraform, CloudFormation)
- Familiarity with security best practices and vulnerability management
- Track record of leading high-stakes incident response
- Open source contributions or public technical writing
- Experience with Machine Learning or data pipeline systems
- Advanced debugging and diagnostics skills across multiple layers of the stack
- Proficiency in shell scripting and automation (Bash, PowerShell)
- Strong SQL and database query optimization experience
- API design and RESTful/gRPC architecture understanding
- Network troubleshooting and TCP/IP fundamentals
- Linux system administration and configuration management
- On-call rotation readiness and ability to handle high-pressure situations
- Alert fatigue reduction and observability mindset
- Change management and deployment safety best practices
- Capacity planning and scalability thinking
- Blameless post-mortem facilitation
- Collaborative problem-solving with cross-functional teams
- Clear communication of complex technical concepts
- Ability to balance speed and quality in incident response
- Mentoring and knowledge-sharing capability
- Documentation and technical writing excellence
- Understanding of SLAs, SLOs, and SLIs
- Cost optimization and resource efficiency
- Security incident response and vulnerability assessment
- Linux (Ubuntu, CentOS, Debian, RHEL) - Required
- Windows Server environments handling and troubleshooting - Required
- Python
- SQL
always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion
that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- BS in Computer Science, Information Technology, Business/Management Information Systems or related field
- 7+ years software engineering experience with at least 2 years in production support or site reliability roles
- Proficiency in multiple programming languages (Java, Python, Go, C++ or similar)
- Deep understanding of distributed systems, microservices architecture, and cloud platforms
- Experience with incident management, troubleshooting, and problem-solving at scale
- Solid knowledge of database systems, caching technologies, and message queues
- Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines
- Strong written and verbal communication skills
- Linux system administration and configuration management (Ubuntu, CentOS, Debian, RHEL)
- Windows Server environments handling and troubleshooting
- Python
- SQL
- Experience with major cloud platforms (AWS, GCP, Azure)
- Knowledge of observability and workflow tools (Control-M, Airflow, SSIS, etc.)
- Experience with infrastructure as code (Terraform, CloudFormation)
- Familiarity with security best practices and vulnerability management
- Track record of leading high-stakes incident response
- Open source contributions or public technical writing
- Experience with Machine Learning or data pipeline systems
- Proficiency in shell scripting and automation (Bash, PowerShell)
- Advanced debugging and diagnostics across multiple stack layers
- On-call rotation readiness and ability to handle high-pressure situations
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
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Retirement Support — Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
